Popeye s Restaurant Manager: Store 14431

Popeye's Restaurant Manager: Store 14431 San Jacinto, CA 92582 - $25.00 - $33.00 / hour Job Description POSITION SUMMARY: Responsible for managing the overall operations of a Popeye's unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements. Key Duties / Responsibilities Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader. Works with restaurant management team to ensure all facets of the Service Profit Chain are executed; creates a restaurant environment that is "employee friendly," fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance; treats all employees with respect and dignity; and regularly recognizes and rewards employees. Understands and utilizes Popeye's systems, processes, and tools; and complies with all state and federal labor laws and regulations. External Service: Manages daily activities to achieve excellence in restaurant operational performance. Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with Popeye's systems, procedures, and food safety. Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understand and operate all systems correctly. Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service. Sales & Profits: Utilizes management information tools to analyze restaurant operational and financial performance each period, including the I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed. Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall. Considers cost/benefit impact of financial decisions and works to protect the Popeye's brand. Monitors costs and adheres to budget and restaurant goals. Selection Skills / Qualities Fostering the Culture: Demonstrates passion for the business and pride in Popeye's; manages professionally with integrity, honesty, and trust that promotes the Popeye's culture and values; demonstrates high ethical standards; treats employees and guests with respect; actively listens and communicates timely, clearly, and accurately with management team; remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; and effectively manages conflict. Training/Coaching/Development: Strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; demonstrates patience and commitment toward development of effective job performance and ensures restaurant team receives recognition and expression of gratitude. Provides timely performance feedback and reviews. Guest Focus: Passionate about providing a high-quality guest experience; understands guests' perspectives and focuses on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment. Food Quality / Safety: Strong awareness and concern for food quality and safety, and restaurant cleanliness; dedicated to consistently serving great food to guests and conveying importance to restaurant operations. Business Management: Willing and able to adjust to multiple demands, shifting priorities, ambiguity, and change; implements, manages, and supports change initiatives; maintains a strong sense of urgency; achieves consistent results based on experience, policy, procedure, or knowledge of the setting; exercises discretion and independent judgment on important restaurant business matters. Attends to priorities, delegates work, and systematically conducts follow up; demonstrates attention to detail; well organized in all aspects of job performance. Qualifications Education: High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred. Experience: Internal Promote: Minimum of 1 year experience as an Associate Manager and/or 2 years experience as a First Assistant Manager; must be 100% certified in all workstations. External Recruit: Minimum of 3 years experience managing a service concept with full P&L responsibility. Knowledge / Skills / Abilities: Must be at least 18 years old; complete Restaurant Manager training classes; ServSafe certified; speak, read, and write effectively in English; excellent interpersonal skills; basic math skills; analytical skills; good organization and planning skills; self-starter; proficient with personal computers and related software; valid driver's license; insurance; use personal vehicle for banking and travel. Physical Requirements: Ability to stand and walk 85%-95% of shift; lift 10-65 lbs; operate equipment and motor vehicles; computer keyboard use. Customer Focus: Dedicated to meeting expectations of internal and external customers; obtains customer information and uses it for improvements. Dealing with Ambiguity: Effectively copes with change; makes decisions without full picture; handles risk and uncertainty calmly. Learning on the Fly: Learns quickly, experiments, holds solutions, enjoys challenge. Problem Solving: Uses rigorous logic and methods for solutions; analyses problems thoroughly. Composure: Cool under pressure; mature; handles stress; steady during crisis. Confident Leadership: Deals with direct reports firmly, reviews performance; holds discussions and makes decisions when needed. Development: Provides challenging tasks, development discussions, career goal awareness, and execution of development plans. Ethics and Values: Adheres to core values, practices what preached, doesn't misrepresent. Hiring & Staffing: Seeks best talent, builds teams. Integrity: Trusted, truthful, confidential, admits mistakes. Motivation: Creates climate for doing best, encouraging participation, ownership visibility. Priority Setting: Focuses on critical tasks, eliminates roadblocks. Results Driven: Exceeds goals, bottom-line oriented. Self-Knowledge: Knows strengths, seeks feedback, open to criticism. Team Building: Builds effective teams, morale, open dialogue. Vision: Communicates inspiring purpose, motivates units. Reasonable Accommodation DMSD Cajun Eats, LLC dba Popeye's and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. ***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.*** #J-18808-Ljbffr Popeyes-01d9eb60