Veterinary Practice Manager

## Veterinary Practice ManagerApplylocations: Atascocita Animal Hospital- Humble, TXtime type: Full timeposted on: Posted Todayjob requisition id: JR108321**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**The Practice Manager oversees the complete operations of the veterinary clinic. Responsibilities include managing daily operations, managing the team, overseeing customer service, inventory control, and managing the clinic budget.### We are looking for a Practice Manager to lead our team at Atascocita Animal Hospital in Humble, TX.### **REPORTS TO:** District Director### **PAY:** $70,000 - $75,000 Salary + quarterly bonus opportunities### ### **Core Responsibilities:*** ### Supports the mission, vision, culture and policies of Destination Pet* ### Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services* ### Collaborate with Destination Pet support staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)* ### Ensure the cohesiveness of all aspects of pet care services and cross training where necessary* ### Manages all staff at clinic - hires, motivates, trains, promotes, counsels, and terminates when necessary* ### Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget* ### Manages center payroll and ensures that payroll is approved in a timely manner* ### Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices* ### Ensures safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety related policies* ### Prepares and delivers annual performance reviews to team members* ### Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort* ### Resolves any and all customer and staff complaints* ### Actively manages center’s social media accounts through weekly postings and replying to customer comments* ### Creates, implements and executes local marketing programs to acquire new customers and grow sales* ### Attends community events and partners with local businesses to promote Destination Pet services* ### Maintains appropriate inventory of supplies - reorders and restocks as necessary* ### Monitors and manages all computer systems located in the center* ### Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates* ### Utilizes financial reports and statistics* ### Responsible for cash management, including accepting cash, checks, and credit card payments for services; and for end-of-day cash drawer balance* ### Ensures that bank deposits are completed as needed* ### Assists other team members as needed### ### **Expertise & Experience:*** ### BS/BA or CVT/LVT/RVT is a plus.* ### Must be a passionate team player and a strong motivator.* ### Must have a strong background in driving performance excellence through strong people management.* ### Five+ years in full P&L management responsibility preferably in hospitality, service and/or retail environments.* ### Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.* ### Proficiency in computer applications including Microsoft Office Suite and database applications.* ### Ability to multi-task with strong time management skills.* ### Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.* ### Excellent oral presentation, writing, and analytical skills.* ### Strong interpersonal, communication, and motivational skills.* ### Must have exceptional strong customer service experience and skills.* ### Veterinary experience required.* ### Must have experience in managing inventory and accounts payable.### ### **Physical Requirements:*** ### Must be able to work evenings, weekends, and holidays.* ### Must frequently lift 40 pounds.* ### Must be able to be on feet for the duration of your shift.* ### Must be able to stand, walk and climb stairs frequently.* ### Must be able to work on computer system and work multi-line telephones.* ### Must be able to handle dogs on leashes.* ### Must be able to work in an environment with exposure to disinfectant, sanitation chemicals, animal dander and excretions.### ### **Perks:*** ### Health, vision, dental, long & short-term disability, and life insurance* ### A start-up mentality company with stable funding* ### 401k match* ### Pet Care discounts* ### Generous PTO* ### Opportunity to grow your career with a network of like-minded professionals #J-18808-Ljbffr