Head of Academic & Student IT Products

* Manage a team of 3 - 5 product managers.* Provide leadership, direction, guidance, mentoring and support to team members for optimal performance and productivity.* Manage resource allocations to balance workloads and day-to-day responsibilities, with consideration of team member strengths, expertise and professional growth.* Continuous improvement of product management practices and procedures.* Conduct performance appraisals to confirm staff alignments with university and departmental goals as well as promote staff development.* Configure, maintain, troubleshoot, and enhance enterprise systems, such as Workday, to meet the organization's policies, requirements, procedures, and best practices.* Create, customize, and maintain reports, dashboards, and analytics to support data-driven decision-making.* Provide support to enterprise application users on system functionality and best practices.* Collaborate with key stakeholders and IT colleagues to ensure accurate data management, reporting, integrations, and process efficiency.* Manage scheduled releases, facilitate testing and issue resolution, track areas of concern or failure, ensure adoption of new features and functions.* Continuously seek opportunities to optimize processes and workflows.* Establish strong partnerships with key stakeholders to understand their technology needs and gather requirements.* Act as liaison between IT and business units, ensuring effective communication and alignment.* Understand business practices to anticipate and support the product domain's technology needs.* In collaboration with stakeholder leadership, develop and maintain the product roadmap aligned with the institution's goals and priorities.* Lead the continuous enhancement and delivery of new product functionality by gathering, prioritizing, and documenting requirements and supporting the delivery process by representing the customer and performing analysis and testing, as needed.* Create and maintain the product backlog of epics and user stories, ensuring alignment with institutional priorities.* Stay updated on industry trends and best practices in higher education enterprise applications.* Provide input to the budgeting process.* Bachelor's degree or equivalent.* 5 - 8 years of relevant experience.* Bachelor's degree.* 8 - 10 years of relevant experience.* Applicants must submit a resume and cover letter as part of their application.* Excellent leadership and team management skills.* Demonstrated interpersonal and communication skills.* Ability to collaborate effectively at all levels of the organization.* Proven ability to direct the activities of others in time sensitive critical projects.* Ability to mentor staff for success and professional growth.* Proven analytical and problem-solving skills.* Experience with enterprise applications and related practices from requirements to delivery on projects that include new product versions and enhancements.* Experience with agile and/or waterfall project management methodologies.* Demonstrated ability to work effectively with cross-functional teams.* Experience developing business cases and writing functional requirements.* Proficiency in reporting tools and workflow process.* Experience with ERP or CRM systems is preferred.* Experience working in a higher education institution is preferred.* Vendor management experience is a plus.* Knowledge of data privacy and security regulations (e.g., FERPA, GDPR) is a plus.* Hiring offers for this position are contingent on successful completion of a background check.* Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.* Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.* American University is an employer. #J-18808-Ljbffr American University