Customer Service Assistant - Law Center

Customer Service Assistant

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Job Overview

The Customer Service Assistant serves as an integral part of the Law Center Copy & Mail team, assisting with all aspects of the campus's mail and copying needs. This position serves as the first point of contact for faculty, staff, and students in need of assistance with printing needs, mailing, courier, and overnight carrier services. Reporting directly to the Customer Services Supervisor, the role is responsible for providing topnotch copy and mail services and providing any relevant troubleshooting. The position is responsible for operating high-volume copiers, booklet makers, scanners, a mail meter, as well as other finishing devices.

Work Interactions

This position reports directly to the Customer Services Supervisor in the Law Center Copy & Mail Center. The incumbent will interact with a wide variety of constituents including Law Center faculty, administrators, staff, and students.

Requirements and Qualifications

• High School Diploma required, as well as strong customer service skills and working knowledge of Microsoft Office and Adobe.

• Experience working with high-volume copy machines and postage metering equipment, as well as a variety of post-production finishing devices.

Work Mode Designation: This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website.

Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is $18.28 - $27.33. Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.