Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a busy team in California. This contract opportunity with potential for a permanent position is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping records accurate and organized. The person in this role will handle phone and email inquiries, coordinate appointments, and assist with order-related tasks while delivering a positive customer experience.

Responsibilities:
• Respond to incoming customer calls with professionalism, providing timely assistance and clear information.
• Make outbound calls as needed to follow up on requests, confirm details, and support service completion.
• Manage customer communications through email, ensuring messages are handled accurately and efficiently.
• Enter and update customer, order, and service information in internal systems with a high level of accuracy.
• Process order-related activities and maintain complete documentation to support smooth daily operations.
• Schedule appointments and coordinate timing with customers and internal teams.
• Welcome and assist visitors in the showroom, offering helpful service and directing inquiries appropriately.
• Use Microsoft Excel and Microsoft Word to prepare, track, and maintain customer and operational records.• Previous experience in customer service or a call center environment.
• Strong ability to handle a high volume of inbound calls while maintaining excellent service standards.
• Comfortable making outbound calls for follow-up, scheduling, and customer support purposes.
• Accurate data entry skills with strong attention to detail.
• Proficiency with email communication and basic business software, including Microsoft Excel and Microsoft Word.
• Experience with order entry, appointment scheduling, or similar administrative support tasks.
• Strong verbal and written communication skills with a detail-oriented and customer-focused approach.