Jira Administrator

Required Qualifications

• 8+ years of overall IT experience with 4+ years of hands-on experience as a Jira Administrator.
• Extensive experience with Atlassian Jira Software (Server/Data Center) and Jira Service Management (JSM) Data Center.
• Strong experience building and maintaining Automation for Jira automation rules.
• Expertise in Jira administration, including:
  • User and group management
  • Project roles and issue roles
  • Permission schemes
  • Issue security schemes
  • Notification schemes
  • Field configurations and workflows
• Hands-on experience with ScriptRunner and Groovy scripting.
• Experience using and extending Jira REST APIs.
• Knowledge of HTML, JavaScript, and CSS for Jira UI customizations.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong verbal and written communication skills with keen attention to detail.

Preferred Skills

• Experience integrating Jira with reporting and analytics platforms.
• Experience developing Jira Data Center plugins/extensions using the Atlassian Java SDK.
• Good understanding of Software Development Lifecycle (SDLC) and Agile methodologies (Scrum/Kanban).
• Experience supporting cybersecurity or security-related workflows.
• Experience with .NET development and REST API integrations.

Roles & Responsibilities

• Gather and analyze business requirements from stakeholders.
• Configure, administer, and maintain Jira Software and Jira Service Management environments.
• Design, develop, and maintain complex Jira automation workflows.
• Configure and manage workflows, custom fields, screens, notifications, permission schemes, and issue security schemes.
• Develop and maintain ProForma (Forms) and Insight/Assets configurations.
• Extend Jira functionality using ScriptRunner, Groovy, and the Atlassian Plugin SDK.
• Automate Jira administration tasks, including user, group, role, and scheme management.
• Develop and support integrations with upstream and downstream applications using REST APIs.
• Maintain documentation, scripts, and deployment processes for promoting configurations across environments.
• Perform peer code reviews and provide technical guidance to team members.
• Follow SDLC best practices, including version control, automated testing, build management, configuration management, and documentation.
• Troubleshoot Jira platform issues and provide ongoing administration and support.