UNIT CLERK/SECRETARY/COORD

Unit Coordinator – Richmond, VA

Horizon Health Corporation is seeking a Unit Coordinator for our brand new Crisis Receiving Center with 24 chairs in Richmond, VA. The Unit Coordinator provides essential administrative and clerical support of clinical services, ensuring the smooth and efficient functioning of the unit. Oversees the individual registration process, insurance verification, answering phones, general office projects, tracking of unit census and coordination with clinical staff to ensure efficient functioning of the unit. They are the resident expert regarding the involuntary process and oversee the patient flow of the unit.

Responsibilities:

• Administrative & Operational Support
• Serves as the primary administrative resource for the Crisis Services Unit, including walk-in, mobile crisis, and crisis residential components.
• Answers the telephone for admission and discharge purposes (i.e. police, ED's and other psychiatric hospitals).
• Arranges pick-up orders with police.
• Documents all efforts made to law enforcement regarding pick-up orders.
• Maintains the patient board: entering new arrivals, assigns providers, nurses, crisis workers and prioritizes arrivals.
• Monitors electronic individual tracking system to ensure that all records reflect real time admission status.
• Oversees that all Court Ordered Evaluations (COE)/Persistently and Acutely Disabled (PAD) detention orders are served, and proof is sent to the County Psychiatric Hospital legal department within prescribed deadlines (if applicable)
• Manage calendars, schedule meetings, coordinate staffing schedules, and arrange logistics for trainings or team events.
• Maintain accurate documentation, forms, and records in accordance with organizational policies and applicable behavioral health regulations.
• Support onboarding activities for new crisis team staff, including training schedules, documentation coordination, and system access requests.
• Communication & Coordination
• Coordinates and oversees bed placement of patient with other facilities and within the Electronic Health Record (EHR)
• Facilitate clear communication between crisis staff, leadership, partner agencies, and community stakeholders.
• Screen, route, and prioritize incoming calls, emails, and inquiries to appropriate clinical or supervisory personnel.
• Assist in preparing internal and external communications, including memos, reports, agendas, and meeting minutes.
• Ensure staff compliance with standards of care, customer service expectations, and confidentiality requirements.
• Maintain 24/7 availability to support staff reporting or responding to urgent and crisis situations
• Data, Reporting & Compliance
• Coordinates the administrative process for handling involuntary paperwork.
• Checks documents for completeness, notarizes involuntary paperwork logs the involuntary forms and hands off the paperwork to prescribing provider for review.
• Participates in ongoing training including in-services, training and other activities to maintain and improve competency.
• Demonstrates competency by demonstrating skills through observation and post-testing of direct supervisor.
• Assists medical staff by obtaining and relaying individual information from hospital ED staff, clinical staff, family members, and/or other Providers.
• Monitors medical and clinical timelines of involuntary process
• Tracks and compiles data related to crisis encounters, staffing levels, quality metrics, and operational performance.
• Assists with preparing monthly, quarterly, and annual reports for program leadership or regulatory bodies.
• Ensures adherence to confidentiality standards, including HIPAA and organizational privacy policies.
• Monitors and maintains department logs, audits, and compliance documentation as required.
• Financial & Resource Management
• Registers and checks enrollment eligibility, including Third Party Liability and private insurance
• Process invoices, purchase orders, and departmental expenses following organizational procedures.
• Maintains inventory of office supplies, crisis forms, technology resources, and program materials.
• Assists with budget tracking, procurement, and vendor coordination.
• Customer Service & Environment Support
• Supports a trauma informed, client centered environment for individuals in crisis and their families.
• Provides professional, compassionate assistance to clients and visitors upon arrival—without engaging in clinical decision making.
• Helps maintain a safe, organized workspace consistent with crisis program standards.
• Performs other duties as assigned/required by this position.

Benefit Highlights for full-time positions:

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Long and Short-term Disability
• Flexible Spending Accounts; Healthcare Savings Account
• Life Insurance
• Career development opportunities within the company
• Tuition Assistance
• Rewarding work environment – Enjoy going to work every day!

Qualifications:

• High School Graduate/GED required
• 3-5 years of related work experience required
• Associate degree, or above in business, clinical administration or behavioral health highly preferred
• Minimum of three years' experience in administration
• Minimum of one year of experience in behavioral health
• A current notary required or the ability to become a notary within the first 90 days
• Fingerprint Clearance Card
• Knowledge of all code procedures
• Knowledge of personal hygiene training techniques
• Knowledge of psychiatric care techniques
• Knowledge of aggressive behavior management techniques
• Knowledge and training in CPR/First Aid
• Knowledge of admitting procedures
• Skill in organizing and prioritizing workloads to meet deadlines
• Ability to participate in all aspects of patient care management
• Ability to work in a fast-paced environment
• Ability to meet corporate deadlines for trainings
• Skill in telephone, radio etiquette, and paging procedures
• Effective oral and written communication skills
• Ability to communicate effectively with patients and co-workers
• Ability to adhere to safety policies and procedures
• Ability to use good judgment and to maintain confidentiality of information
• Ability to practice Therapeutic Boundaries
• Ability to work as a team player
• Ability to demonstrate tact, resourcefulness, patience and dedication
• Ability to accept direction and adhere to policies and procedures
• Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric)
• Ability to react calmly and effectively in emergency situations

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.