Incident Manager

Full-time

Motion Recruitment

Our client, a leader in the aerospace and defense industry, is looking to hire an Incident Manager. This operation is 24x7 and the selected candidate is required to work the mid shift from 11 PM to 7:30 AM, including some weekends and holidays . This position will be working in Annapolis, MD!

This job is a 12-month W2 contract role with benefits!

As the Incident Manager , you will contribute to a Tier 2 Network Operations Center. You will be expected to monitor network management systems , troubleshoot any system and network issues, document incidents, work with telecom providers to ensure service restoration , and aid customers in resolving technical requests from customers.

Required Skills & Experience

Associates Degree
2+ Years of network troubleshooting experience
Experience troubleshooting Cisco devices
CCNA Certification is a plus

What you will be doing

Monitoring network management systems
Troubleshooting system and network issues while providing customers with assistance in resolving them
Engaging with telecom providers to drive network restoration
Tracking incidents and maintaining up-to-date notes in the incident management tool
Escalating complex issues to senior team members / management

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

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Vacancy posted 4 days ago

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