VIP Lounge Manager - Mandalay Bay

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As the VIP Lounge Manager, you'll be at the center of luxury hospitality, overseeing daily operations while inspiring a high-performing team dedicated to delivering exceptional service to our most valued guests. This is an opportunity to lead with impact, build strong relationships, and create memorable moments in a fast-paced, high-energy environment.

THE DAY-TO-DAY:

• Oversees daily operations of the Supervisors and Coordinators to include assisting with implementation and maintenance of operational procedures for quality and quantity standards to ensure excellent service to every guest
• Identifies and resolves inefficiencies/concerns that effect the Casino VIP Services operation. Execute all payroll and time keeping forms for agents in the Casino Marketing Department
• Oversees performances of staff: interviews, hires, trains, develops, counsels and evaluates as necessary
• Constantly monitor staff performance in all phases of service and job functions, rectify any deficiencies with respective personnel. Provide feedback to staff on their performance. Address disciplinary concerns, counsel and mentor employees
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction
• Research data and trends, recommends courses of actions to reduce cost and maximize casino revenue. Keeps abreast of current advances and practices in the Hotel/Casino Industry

THE IDEAL CANDIDATE:

• 2+ years of prior relevant leadership experience in hospitality or a related guest service environment
• Flexibility to work varied shifts, including weekends and holidays
• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

Are you ready to JOIN THE SHOW ? Apply today!