Rooms Controller

Job Description

Under supervision, the Rooms Controller maintains daily room inventory and room assignments, handles pre-registration calls to guests when rooms become available, and handles pre-arrival calls for high occupancy days, while also performing the functions of a Front Desk Agent.

Job functions

• Handles incoming telephone calls by screening, transferring and answering in a professional, timely, and efficient manner. Takes messages for members, owners, and guests, as appropriate
• Builds, confirms, and cancels reservations
• Ensures all pending arrival information is accurate (i.e. check rates, and prepare upcoming arrival packets with informative materials
• Logs, delivers, and monitors wake-up call requests
• Ensures service request tickets are received by dispatch housekeepers and facilities, using radios, and follow-up with guests to ensure happiness within the established timeframe
• Posts charges as received through other departments (i.e. fitness center, housekeeping, logo shops, and laundry)
• Communicates with all internal departments including PBX, housekeeping, facilities, and security via telephone and email
• Restocks and list items that need to be ordered, conducts daily buckets checks, and completes special projects
• Conducts pre-arrival calls based on management request
• Coordinates guest room changes based on request
• Works with VIP check-in to assign rooms based on preference

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Qualifications

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of accurate business English and office practices. Communicates efficiently with others, analyzes and resolves problems, maintains effective working relationships and interactions with internal and external customers.

Specific skills and abilities include the following:

• Computer proficiency in Microsoft Word, Excel and Outlook
• Excellent customer service skills
• Proficient time management; the ability to prioritize and balance multiple priorities
• Ability to take initiative and adapt to changes
• Recognizes an emergency situation and takes appropriate action
• Ability to interpret and build spreadsheets
• Able to use good judgment and work independently
• Able to multitask and perform well with frequent interruptions and/or distractions

Don't wait! Apply Today.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

Job functions

• Handles incoming telephone calls by screening, transferring and answering in a professional, timely, and efficient manner. Takes messages for members, owners, and guests, as appropriate
• Builds, confirms, and cancels reservations
• Ensures all pending arrival information is accurate (i.e. check rates, and prepare upcoming arrival packets with informative materials
• Logs, delivers, and monitors wake-up call requests
• Ensures service request tickets are received by dispatch housekeepers and facilities, using radios, and follow-up with guests to ensure happiness within the established timeframe
• Posts charges as received through other departments (i.e. fitness center, housekeeping, logo shops, and laundry)
• Communicates with all internal departments including PBX, housekeeping, facilities, and security via telephone and email
• Restocks and list items that need to be ordered, conducts daily buckets checks, and completes special projects
• Conducts pre-arrival calls based on management request
• Coordinates guest room changes based on request
• Works with VIP check-in to assign rooms based on preference

Qualifications

Qualifications

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of accurate business English and office practices. Communicates efficiently with others, analyzes and resolves problems, maintains effective working relationships and interactions with internal and external customers.

Specific skills and abilities include the following:

• Computer proficiency in Microsoft Word, Excel and Outlook
• Excellent customer service skills
• Proficient time management; the ability to prioritize and balance multiple priorities
• Ability to take initiative and adapt to changes
• Recognizes an emergency situation and takes appropriate action
• Ability to interpret and build spreadsheets
• Able to use good judgment and work independently
• Able to multitask and perform well with frequent interruptions and/or distractions