Clinic Front Desk - Team Lead

Clinic Front Desk - Team Lead Fort Sports Medicine and Orthopedics is consistently recognized as a leader in the field of sports medicine and orthopedics within the Midwest. Fort has been providing exceptional care to athletes and active people of all ages for over 40 years and pride ourselves in how we deliver that care. We are a destination employment location for dedicated health care workers who are looking to advance their careers in their chosen profession. If you are seeking a setting that not only allows, but fosters professional growth and development while working with a team of outstanding, committed and like-minded leaders in this niche' of health care, then you should consider Fort Sports Medicine - "The best place to get care AND the best place to give care!" Fort Sports Medicine and Orthopedics is seeking a full-time Clinic Front Desk Team Lead to join our busy primary location in Carmel, IN. We are looking for a professional, friendly, and dependable individual who is passionate about delivering exceptional customer service and leading a high-performing, high-volume front desk team. This is a hands-on leadership role that works directly alongside the front desk staff while serving as a primary point of contact for patients. The Team Lead will help oversee daily operations, support and guide team members, and ensure efficient workflow and a positive patient experience across Fort locations as needed. This position reports directly to the Patient Access Manager. The team lead's duties are performed along with the employee's regular job responsibilities. Greet patients and visitors in a warm, welcoming, and caring manner Maintain positive working relationships with physicians, clinical teams, management, staff, and external partner New hire training Manage scheduling for the department staff to ensure adequate coverage Review PTO requests and timecards First point of contact for escalated patient and team member issues May assist with the performance review process at the discretion of the department manager Provide directions, answer questions, and assist with a variety of patient and visitor needs Deliver exceptional customer service while consistently representing the organization in a positive and professional manner Register patients; manage check-in and check-out processes - including but not limited to: accurately collect co-payments and past-due balances, verify insurance, obtain referral information; and send/receive faxes as needed Perform accurate data entry within the practice management system(s) Demonstrate excellent customer service skills while maintaining a high level of organization and attention to detail Strong verbal and written communication skills with the ability to manage time effectively and handle challenging conversations professionally Capacity for leadership and a willingness to learn and grow within the role Ability to train staff, manage scheduling/time-off, and handle escalation Strong technical proficiency with computer software, web browsers, and multiple operating systems High school diploma or equivalent required 23+ years of experience in a medical office setting required; orthopedic office experience preferred Experience with insurance verification, scheduling within an EMR system, and familiarity with medical terminology preferred Ability to travel locally to all Fort locations as needed; mileage reimbursement provided Fort Sports Medicine and Orthopedics is an Equal Opportunity Employer and a drug free workplace