Inside Sales Support Specialist

Job Description

Job Description

Who we are:  

At Vireo Health, we’re not just another cannabis company—we’re a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it.   

We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we’re building more than a business—we’re building a community.   

As we rapidly expand nationwide, we’re looking for talented, driven, and passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together.  

What the role is about:  

The Inside Sales Support Specialist serves as the primary point of contact for customers, supporting wholesale sales channels. This role is responsible for helping driving sales, maintaining strong client relationships, ensuring order accuracy, and delivering an exceptional customer experience while remaining compliant with all state cannabis regulations. 

What impact you’ll make: 

Customer Service & Relationship Management 

· Act as the first point of contact for customer inquiries via phone, email, and in-person interactions 

· Build and maintain strong relationships with dispensaries, buyers, and retail customers 

· Provide product education, including strain profiles, effects, potency, and formats 

· Resolve customer issues, complaints, and order discrepancies in a timely and professional manner 

Sales & Revenue Generation 

· Support inbound and outbound sales efforts across retail and wholesale accounts 

· Maintain and grow existing accounts while identifying new sales opportunities 

· Assist in executing promotions, product launches, and pricing strategies 

· Track customer purchasing behavior and recommend upsell/cross-sell opportunities 

Order Management & Fulfillment Coordination 

· Process customer orders accurately through POS, ERP, or wholesale platforms (e.g., METRC, Business Central, Dutchie, etc.) 

· Coordinate with inventory, logistics, and fulfillment teams to ensure timely delivery 

· Monitor order status and proactively communicate updates to customers 

· Ensure compliance with all packaging, labeling, and order documentation requirements 

Compliance & Product Knowledge 

· Maintain a strong understanding of state cannabis regulations and company SOPs 

· Verify customer credentials and ensure all transactions meet regulatory requirements 

· Stay current on product inventory, specifications, and availability 

· Ensure all customer interactions align with compliance standards and company policies 

Administrative & Reporting 

· Maintain accurate customer records, order logs, and communication notes 

· Support reporting on sales performance, customer trends, and account activity 

· Assist in inventory tracking and reconciliation as needed 

· Provide feedback to leadership on market trends and customer needs 

What you’ve accomplished: 

· 1–3 years of experience in customer service, sales, or cannabis industry preferred 

· Strong understanding of cannabis products, terminology, and market trends 

· Experience with POS, CRM, ERP, or seed-to-sale systems (e.g., METRC, MJ Freeway, Dutchie, LeafLink) preferred 

· Excellent communication, organization, and problem-solving skills 

· Ability to work in a fast-paced, highly regulated environment 

· Must meet all state requirements for employment in the cannabis industry 

Key Competencies 

· Customer-first mindset 

· Attention to detail and compliance awareness 

· Strong interpersonal and relationship-building skills 

· Sales-driven with the ability to identify opportunities 

· Adaptability and ability to manage multiple priorities 

Work Environment 

· Combination of office, retail, and/or warehouse settings 

· Shift is Sunday – Thursday 

o Sunday + 1 Day: Remote 

o Remaining Shifts: In office in Johnstown, NY

Why Choose Vireo  

Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture.    

At Vireo Health, we’re pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you’ll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.    

Whether you’re cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you’ll be part of something bigger. If you’re looking for a career that’s exciting, meaningful, and full of growth, let’s build the future of cannabis together.    

✅ A Growing Industry:  Work at the leading tech company in the cannabis industry and help shape the future  

✅ Passionate Culture:  Join a team that truly cares about the plant, the people, and the purpose behind what we do  
✅ Employee Perks: Enjoy competitive pay and benefits, paid time off and employee discounts  

✅ Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve. 

Salary: $57,000-62,000 annually
Competitive benefits offered: (Medical, dental, vision, HSA/FSA Dependent Care, life) 

EEO Statement   

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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