Team Member

Position Overview Team Member is the core of the Caribou experience, responsible for creating day‑making experiences through delivering unparalleled guest service, making world‑class hand‑crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction. Core Responsibilities Provides incredible Guest Service by: Developing personal ongoing relationships with guests Practicing active listening and connection Anticipating guest needs and proactively solving opportunities by demonstrating product knowledge and hospitality Makes enthusiastic and knowledgeable recommendations to delight guests Creating day‑making experiences that spark a chain reaction of GOOD Hand‑crafts beverages to order per Caribou standard operating procedures Heats, prepares, and serves Caribou food offerings per Caribou standard operating procedures Floats between barista and guest service, and fulfills all team member roles and responsibilities Takes guest orders & manages cash drawer, following all cash handling policies and procedures Maintains the look and feel of a well‑run store by following cleanliness, sanitization and organization standards Actively thinks and acts upon what the team and guest will need in the future Differentiates between problems that can be solved directly and when to ask for leader support Understands that the team is managing multiple priorities and willingly takes direction from leaders Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love Brings joy to interacting with others and making fun happen Relishes the opportunity to be helpful to others—both team members and guests Has a learner’s mentality and a desire to improve and do things correctly and effectively Shows up in every situation looking to do the right thing, serve with love and make the biggest difference Takes ownership and eagerly makes a positive impact on others Shows up ready and willing to be a reliable team player and support one another Is resilient under pressure and is willing to ask for help Skills and Qualifications Required Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends Must be at least 16 years of age Preferred Restaurant, retail, or guest service experience Physical Requirements The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours. These demands may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive. Caribou Coffee Operating Company, Inc. and its affiliates are proud to be an Equal Opportunity Employer to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Address: 1563 Union Cross Road, Kernersville, North Carolina 27284 Brand: Caribou Coffee #J-18808-Ljbffr Bagel Brands