Manager, IT Operations

Manager, IT OperationsPaths Management Services LLC is seeking a Manager, IT Operations to lead day-to-day IT operations and service delivery and translate technology strategy into consistent execution. The role directly manages the two IT Support Specialists and the End User Technology Specialist; oversees service performance, escalations, operating metrics, and change coordination; and serves as the primary project manager for technology activities associated with property onboarding and offboarding.The manager works collaboratively with the Digital Workplace Systems Specialist and Network & Security Specialist and maintains sufficient hands-on technical capability and authorized access to provide approximately 50% technical redundancy across both areas during absences, incidents, projects, and periods of peak demand. In the absence of the Vice President, Information Technology, the manager acts in a leadership capacity to maintain operational continuity, coordinate department activities, and elevate decisions that require executive authority.Essential functions/Responsibilities include:Operations Leadership & Service DeliveryProperty Transition Project ManagementTechnical Collaboration, Redundancy & Escalation SupportGovernance, Vendors & Continuous ImprovementRequirements include:Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred; equivalent experience will be considered.Seven or more years of progressive information technology experience, including at least two years of people-management or team-lead responsibility.Demonstrated experience managing IT operations, service desk functions, escalations, service metrics, and support processes.Demonstrated project-management experience involving infrastructure deployments, office or property openings, migrations, acquisitions, dispositions, or comparable transitions.Broad hands-on experience across Microsoft 365, Entra ID, Intune, Exchange Online, Windows endpoints, networking, firewalls, VPNs, and monitoring tools.Ability to work collaboratively with specialist roles and provide credible technical redundancy across digital workplace and network functions.Strong vendor-management, stakeholder-communication, documentation, prioritization, and problem-solving skills.Ability to manage competing priorities, lead through service disruptions, maintain continuity during leadership absences, and recognize when decisions require executive escalation.Preferred certifications include ITIL Foundation, Microsoft 365 or Azure certifications, Network+, Security+, CCNA, PMP, or comparable credentials.Salary Range: $125,000 - $135,000Benefits include:Medical Insurance: 100% of medical benefits paid for employees onlyVoluntary dental and vision plan optionsBonus eligible401(K) available plus company matchFlexible Paid Time Off12 Paid Company HolidaysFSA, Dependent Care, and Commuter BenefitsVoluntary short-term disability, long-term disability, life insurance, dependent coverageVoluntary accident insurance, critical Illness insurance, and hospital indemnity InsuranceCompany paid Executive Whole Life Insurance coverageEmployee Referral ProgramEmployee Assistant Program (EAP)PMGEOE Statement - We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.