Technical Operations Specialist

Operations Technical Specialist

Location: New York, NY

Employment Type: Contract-to-Hire (no C2C, 1099 or C2C Referrals)

Compensation: $35-$40/hour with overtime opportunities (target annual earnings approximately $80,000+)

SHIFT: 12am Friday - 12p Sunday with additional shifts through the week. Applicants MUST work this shift.

About the Role

LHH is partnering with a respected professional services organization to identify an experienced Technical Operations Specialist for a contract-to-hire opportunity in New York City. This position is ideal for an IT professional who enjoys hands-on technical support, infrastructure maintenance, and delivering high-quality service in a fast-paced environment.

In this role, you will serve as a key member of the technology operations team, supporting end users, enterprise systems, and business-critical technology across multiple office locations. You will play an integral role in maintaining system reliability, resolving technical issues, supporting conferencing technology, and ensuring a seamless user experience.

Key Responsibilities

• Deliver responsive desktop, laptop, printer, and system support for end users across the organization.
• Monitor and maintain core technology infrastructure, including routine operational checks, backups, and system health activities.
• Troubleshoot hardware, software, network, and server-related issues while coordinating escalations when necessary.
• Support conference room technology, virtual meetings, audio-visual equipment, and presentation systems.
• Configure workstations and technology equipment for new employees, office relocations, and hardware refresh initiatives.
• Manage and maintain an inventory of technology assets, loaner equipment, and replacement hardware.
• Collaborate with technical teams, vendors, and business stakeholders to enhance operational efficiency and service delivery.
• Participate in projects focused on improving IT operations, user experience, and technology performance.

Qualifications

• Associate degree in Computer Science, Information Technology, or a related field, or equivalent technical experience.
• 5+ years of IT support, desktop support, or technology operations experience.
• Strong knowledge of Microsoft Windows environments and Microsoft Office applications.
• Experience supporting servers, operating systems, backup technologies, and virtualized environments.
• Familiarity with network fundamentals, connectivity troubleshooting, and enterprise hardware support.
• Ability to balance multiple priorities while maintaining exceptional customer service standards.
• Strong written and verbal communication skills with the ability to support users at all levels of an organization.
• Previous experience supporting professional services, legal, financial, or other deadline-driven environments is highly preferred.

Why This Opportunity

• Contract-to-hire opportunity with long-term career potential.
• Exposure to enterprise-level technology environments and complex infrastructure.
• Collaborative team culture with opportunities to contribute to technology initiatives and process improvements.
• Diverse technical responsibilities spanning end-user support, systems operations, AV technologies, and infrastructure support.
• Competitive compensation with overtime eligibility.

If you or someone you know is interested in this Technical Operations Specialist opportunity in New York, NY , please apply today.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a nonqualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis. PTO and holiday hours are prorated based on hire date within the calendar year.

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to the LHH Candidate Privacy Information page. The Company will consider qualified applicants with arrest and conviction records in accordance with applicable federal, state, and local laws and/or security clearance requirements.