Client Services Representative

Job Title Pay Range: $20.15hr - $22.16hr Requirement/Must Have: 1+ years of customer service and/or related health care experience is required. Hands-on knowledge of medical terminology is required. Strong time management and organizational skills. Responsibilities: Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. Complete all required documentation associated with the handling of calls and maintain complete and accurate records. Report laboratory results to clients and patients using established protocols. Follow through in a timely manner to resolve all issues and concerns. Provide education and guidance to clients about lab processes. Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. Perform other duties as assigned to meet the business needs or customer requirements. Nice to Have: Previous related health care experience preferred. Skills: Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers. Proficiency in basic computer skills (Word, Excel, Outlook). Ability to multi-task and work in a fast-paced environment. Strong organizational skills. Ability to analyze and solve problems. Good listening skills. Ability to maintain professional and tactful manner in stressful situations. Ability to deal with client information in a confidential manner. Education and Experience: High School Diploma or Equivalent is required.