NOC Senior Engineer (5396)

Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world’s most innovative companies to create a more connected world? Connecting Continents. Impacting Communities. The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns. We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you’re a seasoned applicant seeking a new and exciting challenge, or you’re new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career. Position OverviewThe NOC Senior Engineer is responsible for monitoring and maintaining subsea cable systems, optical transmission equipment, performing system troubleshooting, emergency and planned system maintenance, and delivering outage information for major incidents. This position works in conjunction with other members of the support organization and the customer’s technical staff and will work to ensure that subsea cable systems and optical transmission networks are performing as designed and are properly maintained. The position will also assist in a supportive role, including conference calls, escalations and other tasks to drive incidents towards resolution. The position reports to the NOC Director.ResponsibilitiesMonitors subsea cable systems for faults and service impacting issues.Monitors optical transmission equipment and optical networks for faults and service impacting issues.Works with NOC IT and customer teams to ensure stability and performance of NOC Cloud infrastructure. Creates trouble tickets clearly describing issues related to optical transmission equipment and optical networks.Creates customer impact messages describing service impacts for Customer Care and business stakeholders.Escalates existing issues according to NOC procedures and documents tickets accordingly. Supports NOC and business partner communication delivery processes. Works with network, enterprise, and customer facing teams to detect, coordinate, and respond to service impacting issues that require outage notification.Answer inbound telephone calls from a wide variety of client organizations and external groups and provide the necessary support required by the caller. Follows NOC processes related to maintenance, repair and return of parts, security access and Network operational procedures.Enforces all security processes regarding SubCom-owned and customer-owned assets and intellectual property.Assists in the creation of new training and knowledge transfer materials and documentation.Anticipates and champions communication to team, subject matter experts, third party support suppliers, user community and customers.Develops collaborative working relationships with individual contributors including subject matter experts, third party providers, and customers.Identify, research, and develop process improvements and recommend them to management for implementation.QualificationsStrong communication and comprehension skills required.Intermediate level knowledge of telecommunications networks required.Intermediate level understanding of optical networks, optical transmission equipment, and system testing required.Intermediate level understanding of fiber optic cable terminology, standards, testing, & maintenance required.Strong listening skills, with the ability to recognize and record key data during competing conversations.Ability to correlate causal effects from multiple information and data sources.Able to multi-task in a fast-paced environment, with the ability to balance competing priorities.Good understanding of Microsoft applications, such as Word, Excel, Outlook, etc.Ability to deliver quality written messages which are grammatically correct with coherent content.Ability to convey complex technical issues in layman’s terms.This position operates in a 24x7x365 environment; Shift work may be required.Self-driven person with strong desire to learn.Knowledge of technical writing and the ability to verbally explain complex technical scenarios.Experience with subsea cable systems is desired.Experience with Ciena 6500 and Waveserver nodes is desired.Experience with Nokia PSI-M and PSI-8L nodes is a plus.Experience with Cisco NCS1004 nodes is a plus.Experience with Cloud computing infrastructure is a plus.NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Candidates for positions with SubCom must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. Our selection procedure is based on local, state, and federal law.Please be sure to attach a resume to your application. We are not able to consider applications without a resume. BENEFITS SubCom offers a comprehensive benefits package, including but not limited to: competitive salaries, medical, dental, vision, life and disability insurance coverages, FSA, HSA, generous vacation, paid sick leave, paid parental leave, paid holidays, tuition reimbursement, adoption assistance, and a 401(k) plan with generous company match. Additionally, some positions may be eligible for shift differential. AFFIRMATIVE ACTION/EQUAL EMPLOYER OPPORTUNITY SubCom is committed to providing a work environment that prohibits discrimination based on age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation. SubCom engineers, manufactures, and installs subsea fiber optic data cables - the unsung heroes of global communication. With an unrelenting focus on quality, reliability, and value, SubCom offers flexible end-to-end building blocks for the high-tech networks that are the backbone of the world's digital infrastructure. While the company's origins date back to the mid-19th century, SubCom has deployed enough cable to circle the equator more than 25 times since its entry into the communications industry in 1955.SUBCOM’S CORE VALUES Quality   -   Accountability   -   Teamwork   -   Innovation