Office Manager- Suitland, MD

Overview The Office Manager is responsible for overseeing the day-to-day operations of the clinic and is a key player in the clinic's success. They play a vital role in the planning, organization, scheduling, and workload distribution among team members to ensure the clinic is operating smoothly while maintaining high levels of customer satisfaction. In addition, the Office Manager coordinates policies and procedures to ensure compliance with company standards, manages clinic operations in support of the Clinical Director, and provides support for daily clinic operations. Responsibilities Operational Management and Staff Coordination Supervise daily operations and coordinate staff schedules to ensure full coverage. Oversee in-clinic orientation and track progress. Provide support for new team members. Customer and Client Service Handle front desk activities such as greeting visitors, coordinating client and family interactions, and managing phone communications. Serve as the initial escalation point for client and family inquiries, assisting with complex cases as recommended by the Clinical Director. Scheduling and Resource Allocation Collaborate with the centralized scheduling department to optimize client and staff schedules. Monitor and adjust daily schedules and resource allocations as needed. Meeting and Workflow Coordination Organize, schedule, and facilitate monthly team meetings. Coordinate with the Clinic Director on workflow changes, schedule adjustments, and operational changes. Team Member Administration Manage attendance and ensure all times are recorded accurately. Participate in the onboarding and off-boarding processes, including managing logistics and collecting devices from departing staff members. Additional duties as assigned. Qualifications Bachelor’s degree in healthcare, business administration, or another business-related field. 3 years of progressive leadership responsibilities with experience in a healthcare facility or clinic. Previous supervisory experience preferred in registration or clinic operations. Knowledge of basic customer service principles and practices. Thorough knowledge of computer systems, including previous experience using a client or medical database. Excellent verbal and written communication skills. Knowledge of medical terminology. Familiarity with, or ability to learn, ABA terminology. Ability to deliver a high level of customer service. Strong organizational skills and ability to work with individuals at all levels of the organization. Must be a team player and capable of communicating across all levels. Ability to occasionally lift and transport items up to 25 pounds and perform prolonged standing, moving, and rising within the clinic environment. Comfortable working near young children and exposure to bodily fluids, odors, fluctuating temperatures, and occasional loud noises. Personality Detail-oriented and highly organized. Committed to purposeful care. Benefits $24-$30 per hour. 401(k) with match. Short-term and long-term disability. PTO, paid holidays, and paid family leave. Paid employee referral program. Opportunities for career advancement. Helping Hands Family base salary range: $24 USD - $30 USD. Helping Hands Family is an equal-opportunity employer and does not discriminate based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status. All offers of employment are contingent upon the successful completion of a comprehensive background check, including social security and identity verification, reference checks, criminal history check, fingerprint screening, and any other relevant checks. All new hires must complete E-Verify as required by USCIS. Helping Hands Family does not provide immigration sponsorship for any role at this time. #J-18808-Ljbffr Helping Hands Family - Autism Services