Medical Office Manager

Job Title: Physical Therapy Office Manager Company: PhysioCare Rehab & Wellness, LLC Location: Lanham, Maryland Position Type: Full-Time Working Hours: Normal Business Hours Company Description: PhysioCare Rehab & Wellness, LLC is a premier full-service rehabilitation, sports medicine, wellness, and physical therapy clinic located in the heart of Lanham, MD. We are dedicated to providing personalized, hands-on care to our patients, focusing on their unique rehabilitation needs for both orthopedic and neurological disorders. Our mission is to promote recovery, wellness, and an improved quality of life through effective treatment plans and compassionate support. Role Description: We are seeking an experienced and highly organized Office Manager to join our team at PhysioCare Rehab & Wellness, LLC. The Office Manager will play a crucial role in ensuring the smooth operation of our clinic by managing daily office activities, overseeing administrative tasks, and providing exceptional customer service. This position requires a proactive individual who can effectively communicate with patients, staff, and insurance providers, ensuring a seamless experience for all. Key Responsibilities: Administrative Oversight: Manage the day-to-day operations of the clinic, including office organization, scheduling, and workflow management. Insurance Verification and Authorization: Proficiently handle insurance verification processes, obtain necessary authorizations, and ensure compliance with insurance requirements. Billing and Collections: Oversee billing processes, manage patient accounts, and assist with collections as needed. Prior experience in medical billing is a plus. Customer Service Excellence: Provide outstanding customer service to patients and caregivers, addressing inquiries and resolving issues promptly and professionally. Communication: Serve as the primary point of contact for patients, staff, and external partners; facilitate clear and effective communication within the team. Staff Coordination: Assist in coordinating staff schedules, training new employees, and fostering a positive work environment. Office Equipment Management: Ensure all office equipment is functioning properly and coordinate repairs or maintenance as needed. Record Keeping: Maintain accurate patient records and confidential information while adhering to HIPAA regulations. Patient Experience Improvement: Continuously seek opportunities to enhance the patient experience and improve operational efficiency. Qualifications: Experience: 5 to 10 years of experience in an office management role, preferably in a healthcare or wellness setting. Bilingual: Fluent in both English and Spanish, with excellent communication skills in both languages. Insurance Knowledge: Strong understanding of insurance verification, authorization processes, and familiarity with medical billing practices. Customer Service Skills: Proven track record of providing exceptional customer service and creating a positive patient experience. Technical Proficiency: Proficient in using office equipment and various software applications, including electronic health record (EHR) systems, Microsoft Office Suite, and billing software. Organizational Skills: Excellent organizational and time management skills, with the ability to multitask and prioritize effectively in a fast-paced environment. Education: Associate's or Bachelor's degree in a related field is preferred but not mandatory. Why Join Us? At PhysioCare Rehab & Wellness, LLC, we value our team members and strive to create a supportive and collaborative work environment. As an integral part of our clinic, the Office Manager will contribute to the overall success of our patient care initiatives while enjoying competitive compensation and benefits. Application Process: If you are a motivated and experienced Office Manager who meets the qualifications outlined above, we invite you to apply by submitting your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team. PhysioCare Rehab & Wellness, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr PHYSIOCARE REHAB & WELLNESS, LLC