Optical/Office Manager

Job Description

Job Description

We are seeking an outgoing, dependable, and friendly individual to enhance our small optical team.

Job Details:

• Oversee daily operations of the optical store, including opening and closing procedures, ensuring a high level of customer service, and maintaining an organized and clean environment.
• Manage inventory, including ordering eyewear and contact lenses, conducting regular stock checks, and liaising with suppliers to negotiate prices and manage returns.
• Supervise and train optical staff on product knowledge, sales techniques, and customer service standards to ensure a knowledgeable and professional team.
• Perform eye measurements and adjustments, ensuring glasses and contact lenses fit correctly and meet the customer’s needs and prescriptions.
• Handle customer complaints and issues, providing solutions that ensure customer satisfaction and maintain the store’s reputation.
• Operating equipment, conducting pre-test diagnostic tests, and maintaining patient records.
• Assisting with insurance claims.
• Performing patient testing such as visual acuity, color vision, and depth perception.
• Preparing work orders for the optical laboratory.
• Experience in optical desired.