Customer Service Representative

About Atrium:

What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success.

Client Overview:

Our client is a leader in the automotive industry and is seeking a Customer Service Representative to join their team on a temp-to-hire basis. They boast an excellent training and team environment, eligibility for commission and bonuses, and growth and development throughout the organization.

Salary/Hourly Rate:

$20/hr

Position Overview:

The Customer Service Representative will handle a high volume of inbound calls, accurately route callers, and efficiently schedule and manage service appointments. This role serves as a primary point of contact between guests and the dealership, creating a positive first impression while meeting quality, productivity, and customer satisfaction standards. Shifts are available between 7 am - 9 pm, with a rotating Saturday required.

Responsibilities of the Customer Service Representative:

• Provide consistently outstanding service to internal and external guests by setting a professional, guest-focused first impression.
• Answer inbound calls promptly and professionally in a high-volume call center environment.
• Gather caller information, identify needs, and route calls to the appropriate dealership, department, or individual.
• Schedule, confirm, and manage service appointments, ensuring accuracy of guest and vehicle information.
• Provide accurate information regarding services, processes, availability, hours of operation, and dealership offerings.
• Assist guests with general questions about services, dealership information, and contact center procedures.
• Accurately document call details and outcomes (messages, call notes, basic guest information) following department procedures.

Required Experience/Skills for the Customer Service Representative:

• 1+ year of experience in a customer-facing role.
• Professional phone etiquette and clear, courteous verbal communication.
• Ability to multitask and stay organized in a fast-paced, high-volume environment.
• Detail-oriented with strong problem-solving abilities.

Preferred Experience/Skills for the Customer Service Representative:

• Experience working in a call center environment.
• Proven track record of meeting and exceeding metrics and goals.
• Bilingual in Spanish is preferred.

Education Requirements:

• High school diploma is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO