Customer Success Operations Specialist

Customer Success Operations Specialist

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

This role serves as the customer's operational advocate, driving proactive communication, accurate execution, and cross functional coordination to meet customer expectations and support revenue, supply, and service goals. The specialist works closely with Sales, Supply Chain, Planning, Logistics, and other teams to streamline processes, resolve issues, and enhance the customer experience.

Customer & Operational Execution

• Serve as the primary operational contact for assigned customers, managing inquiries, escalations, and supply commitments. Deliver on supply commitment processes aligned with sales and revenue plans.
• Monitor backlog, demand signals, and order status to ensure accurate and timely fulfillment.

Cross-Functional Collaboration

• Partner with Sales, Supply Chain, Planning, Logistics, and Finance to address supply risks and demand or execution gaps. Support quarter end and critical execution periods through risk identification and mitigation.
• Communicate customer expectations internally and drive timely actions aligned to service targets.

Customer Advocacy & Experience

• Build trusted customer relationships through proactive, transparent communication and represent customer needs internally.
• Participate in customer business reviews and operational discussions, ensuring clear understanding across teams.

Analytics, Systems & Process Improvement

• Manage orders and customer data using ERP/CRM tools (e.g., Salesforce, SAP).
• Use operational data and dashboards to identify trends, risks, and improvement opportunities. Contribute to continuous improvement initiatives, system enhancements, and best practice adoption.

Minimum Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, or related field (or equivalent experience).
• Experience in Customer Success, Order Management, Sales Operations, or Supply Chain Operations in a global environment.
• Proficiency with ERP/CRM systems and operational dashboards.
• Strong analytical, problem solving, and multitasking skills.

Preferred Qualifications

• Excellent written and verbal communication skills with a customer centric approach.
• Knowledge of supply chain concepts, demand planning, and order fulfillment.
• Experience with continuous improvement or process optimization.

The US base salary range that Micron Technology estimates it could pay for this full-time position is: $72,000.00 - $162,000.00 a year. Additional compensation may include benefits, bonuses and equity. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target base pay for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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To learn more about Micron, please visit micron.com/careers.

US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron's People Organization at View email address on click.appcast.io or View phone number on click.appcast.io (select option #3)

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.