Sales & Field Operations Manager

Sales & Field Operations Manager

Handyman Connection of Alpharetta is your trusted partner for home improvement needs, serving Alpharetta, Roswell, and the surrounding areas. We pride ourselves on delivering exceptional workmanship and superior customer service. We are seeking a motivated, resourceful individual to join our growing team as a Sales & Field Operations Manager.

The Sales & Field Operations Manager is the technical lead and primary revenue driver for Handyman Connection of Alpharetta. This role is designed for a "Technical Closer" who can architect complex home repair solutions, build deep trust with affluent homeowners, and manage the logistical "Pre-Flight" requirements (materials and scheduling) that keep our field operations profitable. You are the bridge between a customer's problem and a professional, warrantied solution.

Key Responsibilities

• High-Velocity Sales: Execute weekly goal estimate, maintaining a 60%+ closing ratio to secure weekly job booking and collections goals.
• Consultative Upselling: Identify bundling opportunities (e.g., adding a faucet replacement to a drywall patch) to maintain a goal-driven Average Job Value.
• Objection Handling: Master the "Isolate the Objection" tactic to protect margins:
• "I completely understand. This is a significant investment. Please help me understand... do you mean the project isn't worth it, or do you not have the budget?"

• Expert Estimating: Create professional, itemized scopes and estimates.
• Margin Protection: Apply markup rules and always include a material contingency.
• Craftsman Liaison: Act as the technical authority for our craftsmen, troubleshooting issues in Carpentry, Drywall, Minor Plumbing/Electrical, and Tile.

• Proactive Sourcing: Source and procure materials required for projects, ensuring quality and cost-efficiency.
• Vendor Management: Maintain and negotiate relationships with local suppliers to ensure Handyman Connection receives competitive pricing and priority availability.
• Inventory Control: Monitor supply levels for common "truck stock" items to support ongoing projects.

• Customer Service & Operations Coordinator (CSOC) Partnership: Collaborate with the Customer Service & Operations Coordinator to ensure lead data is sanitized and synced across ClientTether, Dispatch, and Helcim.
• Pre-Flight Logistics: Conduct "Material Verification" to ensure all finish materials (faucets, lighting, etc.) are on-site before a pro arrives.

Benefits:

• Compensation based upon relevant experience with upside potential/variable pay component
• Backing from an office team on scheduling, customer service, and jobs
• Use of a mobile app for booking & communication
• Exclusive apparel and marketing signs

Work with a company that has their customers saying, "We had the opportunity to work with a real and valued professional. He had a great attitude and a real skill-set, which he brought with him every day. He was careful and respectful of our home and our safety. Thanks Handyman Connection for a job well done."

Flexible work from home options available.

Compensation: $20.00 per hour

Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.

If you're interested in:

• high earnings potential
• a flexible schedule that you control
• using your skills to help improve other's lives

Handyman Connection might be a great fit for you.

Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.