Shift Supervisor- LaGuardia Airport ACES Program

Job Description

Job Summary: Hourly Supervisors provide front line shift supervision to the hourly Airport Customer Experience Specialists (ACES) and shuttle drivers. Responsible for ensuring compliance with all Block by Block and PANYNJ standards, best practices, procedures, and policies and for holding the ACES responsible for completing daily customer service responsibilities. Essential Functions: Front Line Leadership: Responsible for managing shift duties of the ACES program while ensuring compliance with all Block by Block and PANYNJ standards, best practices, procedures, and policies. Responsible for being fair and holding the ACES responsible for completing daily customer service responsibilities. Responsible for communicating and leading daily shift briefings to the ACES while assigning duties, assignments, training, reviewing events, weather, and safety updates to ACES. Providing excellent customer service in the airport and towards the team of Ambassadors. Provide guidance and direction for airport customer service operations. Reporting: Must be able to provide written reports of end of shift and next shift hand-off and provide a basic daily report of accomplishments and customer tasks completed. Must be able to provide direction and counsel to team members and report concerns to the Airport Assistant Manager. Professionalism: Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block and PANYNJ standards of expected professionalism. Must be able to drive shuttles if drivers are unavailable. Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We are proud to offer the following benefits: Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident. Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law). Other: 401K Retirement Savings Plan Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Benefits We are proud to offer the following benefits: Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident. Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law). Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only). Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).