Quality Engineer

Quality EngineerJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Build your best future with the Johnson Controls team as a global leader in smart, healthy and sustainable buildings. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!What we offer:Competitive salary and bonusPaid vacation/holidays/sicktime - 15 days of vacation first yearComprehensive benefits package including 401K, medical, dental, and vision care - Available day oneExtensive product and on the job/cross training opportunities with outstanding resourcesEncouraging and collaborative team environmentDedication to safety through our Zero Harm policyJCI Employee discount programs (The Loop by Perk Spot)What you will do:Johnson Controls has an opportunity for an experienced Quality Engineer. The successful candidate will be responsible for driving the execution of quality goals and objectives. Proactively drive actions to meet internal and external customer expectations for quality. Work cross-functionally to identify causes of potential product/process failures and drive corrective and preventative actions internally and/or with suppliers and customers as needed. Use sound audit techniques and statistical tools to identify high leverage continuous improvement projects to elevate the company Quality delivery to our customers.This is an onsite position located in Lubbock, TX.How you will do it:Assist the team in managing the top customer facing issues by working cross functionally between departments (engineering, purchasing, suppliers, manufacturing)Drive action items to closure within the organizationProvide engineering support (electrical / mechanical) to the team to aid in root cause analysisPrepare reports for internal and customer useProvide technical assistance on identifying the root causes to top plant issues and drive actions to closureAnalyze data relating to the build processes to understand our top issues and drive projects for improvement (commissioning issues, field failures)Monitor and analyze customer issue KPIs, including but not limited to response time, resolution time, and customer satisfaction.Assist in the investigation and analysis of NCRs to identify root causes and develop corrective actions to prevent recurrence.Work with cross-functional teams to develop and implement action plans to address issues identified through KPI monitoring and NCR analysis.Participate in regular audits to ensure compliance with quality standards and procedures.Collaborate with production, engineering, and customer service teams to identify areas for improvement in processes, procedures, and products.Prepare statistical analysis and Design of Experiments (DOE) plans in support of organizational continuous improvement activities.Perform Internal Process and Product Assessments.Provide quality support to cross-functional New Product Introduction (NPI) team projects.Develop quality plans and other process controls to ensure processes, work in progress and finished goods meet the specified quality standards.Facilitate cross-functional PFMEA teams.Analyze product specifications and manufacturing processes/procedures to determine best practices to meet or exceed our quality and ISO standards.Facilitate business process re-engineering.Creation and updating of Standard Operating Procedures, Work Instructions