Regional Health Information Operations Manager - Bay Area 901

“They made it easier for me to live, breathe, eat, and stay clean. Without them, I’d be waiting somewhere, waiting for someone to give me a chance to live...” - Client from Telecare

What You Will Do to Change Lives

The Regional Health Information Operations Manager is responsible for supporting the functions of Clinical Information Management Services.

Shifts Available:

Full-Time | DAYS | Shifts: 8:00 AM – 5:00 PM | Days: Monday - Friday

This position requires extensive travel throughout the Bay Area region, with regular on-site support at multiple behavioral health programs. Candidates must reside within the assigned region.

Expected starting wage range is $88,090.33 - $108,823.48 Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

ESSENTIAL FUNCTIONS

• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Assists in the coordination of HIM services across the integrated Telecare healthcare system through oversight, leadership, training, and support of the Health Information Clerks and Coordinators
• Assists in the implementation and support of all Facility & Program HIM activities
• Provides support to assigned HIM Departments at the Facility/Program and program level for department operations, quality reporting, regulatory compliance, EHR application support, and HIM startup implementations
• Assists in the development and implementation of policy & procedures governing health information and medical records to ensure compliance with applicable specific federal, state regulatory and accreditation standards
• Manages assigned facility/program priorities independently and develops project plans and timetables commensurate with each assignment and provide timely reporting of outcomes
• Assists in the development of tools, resources, and databases to accurately capture and interpret key metrics and data for quality reporting
• Assists in the collection and interpretation of relevant data, maintains tools and databases, and generates standard reports and key metrics for Facility/Programs assigned
• Assists in the preparation of reports for both program and corporate committees on matters concerning or related to the operations of the Clinical Information Management Services
• Monitors Facility/Program and program deliverables, exception reports, and operational obligations on a consistent basis
• Support HIM Compliance and privacy and quality programs throughout the organization
• Member of the Corporate Health Information Management and Quality Committee

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS

• Strong leadership, organizational, and time management skills
• Excellent verbal and written communication skills
• Ability to work independently and as a team member
• Proficiency in Microsoft Office 365: Word, Excel, PowerPoint, Access, Sharepoint, and Outlook, as well as experience in multiple billing platforms

What You Bring to the Table (Must Have)

• Credentialed as a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA), through the American Health Information Management Association (AHIMA)
• Minimum of six (6) years of experience in the management of behavioral health clinical records across all levels of care including, but not limited to: acute, subacute, inpatient, and skilled nursing and community programs in the past 5 years.
• If non-credentialed; a minimum of ten (10) years’ experience in the management of behavioral health clinical records across all levels of care including, but not limited to i.e. acute and subacute inpatient, skilled nursing, and community programs in the past with the additional requirement of obtaining RHIT or RHIA credential within 2 years.
• Knowledge of Federal and State Regulatory and Accreditations Requirements (i.e., HIPAA, CMS, CMIA, LPS, OBRA, Joint Commission, CARF).
• Working knowledge of external reporting requirements, where applicable. (i.e., HCAI, OSHPD, NRI, DHCS).
• Knowledge of various EHR and Hybrid Record Systems and Conversions.
• Experience in small to mid-size hospitals/facilities.
• Working knowledge of ICD-10 CM, CPT, HCPCS.
• Must be willing to travel 70% in assigned region.
• Must be at least 18 years of age.
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, a valid driver’s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.
• Valid and current driver’s license, and personal vehicle insurance with your name listed as a driver.
• Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate)

PREFERRED

• Consulting experience in all aspects of HIM Management
• Knowledge of information systems and healthcare applications in addition to database applications and report writing
• Experience in quality management and education

PHYSICAL

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, walk, bend, push, pull, and lift and carry items weighing 25 pounds or less as well as to frequently reach, twist, squat, kneel and do simple grasping occasionally. The position requires manual repetitions, deviations and dexterity.

What’s In It For You*

• Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.

• Nine Paid Holidays

• Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship

• Online University Tuition Discount and Company Scholarships

• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan

• For more information visit:

Join Our Compassionate Team

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

EOE AA M/F/V/Disability

*May vary by location and position type

Full Job Description will be provided if selected for an interview.

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.