Family Success Coach (Care Coordinator /Case Manager

Job Description

Join Our Team as a Family Success Coach/ Case Manager

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Do you want to make a difference in the lives of children and their families? We are seeking a driven, compassionate, non-clinical Family Success Coach to join our dynamic team. As a Family Success Coach, you will play a pivotal role in helping families through strength-based screenings and assessments, individualized case planning, and care coordination. Your expertise will help families achieve their goals and strengthen protective factors.

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The Family Success Coach delivers holistic care coordination, fostering engagement and leveraging wraparound services. This position offers an opportunity to make a meaningful impact on the lives of children, youth, and their families while contributing to a supportive, strength-based, performance-driven organization.

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Key Highlights:

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• Foster family engagement and retention through consistent communication.
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• Administer individual and family screenings and assessments to inform and co-create a success plan, setting measurable goals and benchmarks to track their results.
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• Provide individualized family coaching to help families meet their goals.
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• Conduct one-on-one and small group coaching sessions.
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• Collaborate with community providers and therapists to deliver comprehensive prevention and early intervention wraparound services.
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ConnectFamilias’ Mission is to build communities where children and families thrive and succeed. Our work is guided by a passion for creating environments that support and nurture the well-being and prosperity of all children, youth, and their families.

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Key Responsibilities

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• Conduct strength-based assessments to identify family needs and develop individualized success plans.
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• Connect families to services and resources through our care coordination model.
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• Facilitate one-on-one and small group coaching sessions to support family goals using motivational interviewing techniques.
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• Collaborate with community providers to ensure seamless service coordination.
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• Conduct monthly in-person goal check-ins and coaching sessions with families.
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• Support family engagement and retention through consistent communication, progress reviews, and celebrating milestones.
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• Strengthen protective factors by empowering families to build resilience, stability, and sustainable support systems.
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• Use strength-based and wraparound service principles to co-create family-centered plans tailored to each family's unique needs and goals, values and traditions.
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• Maintain accurate electronic documentation of assessments, case plans, contacts, and coaching session notes.
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• Participate in training and professional development.
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• Ability to conduct home, school, and community visits throughout Miami-Dade County.
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• Attend required training and team meetings.
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Competitive Benefits:

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• Employer-sponsored health, vision, and dental benefits.
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• 401(k) plan with employer match.
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• 20 paid time off (PTO) days and paid holidays.
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Ideal Candidate:

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• Bachelor's degree in Social Work, Psychology, or related field; Master's degree preferred.
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• Child and Adolescent Needs and Strengths (CANS) certification is required within 20 days of employment (training provided).
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• Minimum of 2 years of experience in related social services, managing caseload, and providing prevention and early intervention services directly to families with children/youth.
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• Knowledge of children, youth, and family resources and services in Miami-Dade County.
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• Strong communication and interpersonal skills.
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• Bilingual; must be fluent in English; Spanish proficiency is preferred.
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Work Environment

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• Nonprofit organization committed to learning and performance-based outcomes.
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• Combination of in-office work and home visits tailored to meet family needs (this is an on-site position, not a work-from-home one).
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• Ability to work some evenings to meet families' availability after 5 PM and the occasional Saturday (with advance notice) to attend Community Events.
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Compensation:

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• Competitive salary, negotiable based on experience and qualifications.
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Background Requirements:

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• State and Federal background screening is required.
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• E-Verify participation is required.
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Apply Now and join the ConnectFamilias team to make a meaningful difference in the lives of children, youth, and families. Together, we can bring hope and guidance to those in need.