Multi Unit Manager

Job Description

Job Description

About Heyday

Were Heyday, a fast-growing skincare brand transforming the facial experienceand were just getting started. Over the past ten years and 1 million facials later, weve proven that consistency and personalized care are the keys to unlocking real skin progress. But at Heyday, its not just about skin. Its about building a community of passionate professionals dedicated to helping others feel confident and empowered in their skin journey.

Weve been named Best Facial by New York Magazine and Cosmopolitan , but the real win is creating an inspiring, growth-oriented workplace for our team. Whether youre an esthetician, shop leader, or part of our corporate team, youll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, were always looking aheadbecause the best is yet to come. Ready to be part of whats next?

About the Role: Multi-Unit Manager
As a Multi-Unit Manager at Heyday, you will lead and develop a portfolio of 4-6 shops within a region, supporting Shop Managers and their teams in achieving operational excellence, outstanding guest experiences, and business goals. You are a strategic thinker, results-oriented leader, and inspirational coach. You create a culture of accountability, collaboration, and continuous improvement across all locations while championing Heydays mission and values.
You are passionate about skincare and hospitality, with an eye for talent, a head for business, and a heart for people.

What You'll Do

Team Leadership & People Development

• Lead, mentor, and support Shop Managers, Assistant Managers, and cross-functional teams across multiple shops, creating a culture of high performance and strong engagement.

• Partner with the People Team on succession planning, internal mobility, and creating development plans for future leaders.

• Act as a resource and role model for Shop Managers, providing ongoing coaching, conflict resolution, and performance management support.

• Foster an inclusive, equitable culture in each location where every team member feels seen, supported, and set up for success.

Operational Oversight

• Ensure consistent execution of standard operating procedures (SOPs), policies, and client experience standards across all locations.

• Analyze shop performance metrics regularly (P&Ls, utilization, client retention, productivity) and take decisive action to meet or exceed targets.

• Oversee effective scheduling, labor management, and inventory practices that align with business goals and improve the bottom line.

• Partner with Regional Educators to ensure Skin Therapist recruiting, training, and education plans are well-executed at the shop level.

Business & Financial Acumen

• Own and manage the performance of multiple shop-level P&Ls, driving revenue growth, controlling labor and operational costs, and maximizing profitability.

• Lead quarterly business reviews with Shop Managers, analyzing KPIs and implementing strategic initiatives based on insights.

• Maintain a strong presence in each shop to understand client feedback, employee experience, and local opportunities.

Client Experience & Brand Stewardship

• Uphold Heydays service standards and brand promise in every shop by ensuring Shop Managers and teams deliver exceptional, personalized experiences to every client.

• Be a visible ambassador of the Heyday brand in local communitiesbuilding relationships, attending events, and supporting grassroots marketing efforts.

• Support and collaborate on local marketing activations, events, and membership growth initiatives across all shops.

The Ideal Candidate

• 3+ years of experience as a Multi-Unit Manager or Area Leader, preferably in a high-growth retail, hospitality, or wellness environment.

• Proven track record of developing talent and building high-performing teams across multiple locations.

• Strong business and financial acumen, with experience managing multiple P&Ls and achieving revenue and profitability goals.

• Exceptional communication skills with the ability to influence and lead cross-functional teams.

• Detail-oriented, highly organized, and able to manage competing priorities across multiple locations.

• Passionate about the skincare industry and dedicated to delivering memorable client experiences.

• Comfortable working in a fast-paced, dynamic environment with frequent travel between shops (travel may include overnight visits as needed).

• Proficient in Microsoft Office and Google Suite; experience with scheduling, payroll, or POS systems a plus.

Perks & Benefits

• Competitive salary and bonus opportunities

• Health, dental, and vision insurance

• 401(k) plan

• Employee discounts on services and products

• Leadership development opportunities

• A vibrant, supportive, and skin-loving team culture

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.