Machine Inserting Quality Control Associate

Job Title: Lettershop Quality Control Associate Reports to: Director of Operations Department: Lettershop – Machine Inserting QC Supervises: N/A Shift: 6am-2:30pm, Monday – Friday Salary Range: $19.00 – $24.00 per hour FLSA Status: Non-Exempt Hourly Job Description Updated: January 2026 Position Summary The Quality Control Associate is responsible for performing, monitoring, and recording quality inspections throughout the Lettershop department. This position requires thorough observation of all processes and keen attention to detail. This is a non-supervisory position. General job functions include reviewing the Quality Control Manual, Standard Operating Procedures, specific QC instructions outlined in Work Orders, and any customer-specific quality inspection directions. The QC Associate will work as part of a team to efficiently and effectively perform quality control verification on all Lettershop Machine Inserting production jobs. The QC Associate will be required to communicate effectively with department managers, team leaders, and operators to facilitate a safe work environment, high-quality product, and the most efficient production possible. The QC Associate may also be required to communicate with Client Services Representatives and clients regarding quality audits or issues, consistently demonstrating the company’s core values through daily operations and customer interactions. Essential Functions Commitment to continuous professional development aimed at expanding personal growth, which can be applied to enhance job performance. Understand the QC specifications associated with each production job. Understand all USPS documentation associated with each job. Understand all QC training documentation. Work with production department managers, team leaders, operators, and other QCAs to promote the Quality Control System and resolve any discrepancies in quality of product. Identify non-compliance or possible process improvements and record these instances so that corrective action can be taken to rectify the immediate situation and prevent recurrence. Verify all QC logs are present before an order is run. Perform initial sign-off on orders. Perform random QC inspections on orders. Document Reprint Logs properly. Communicate any non-conformance to the Department Manager and/or Team Leader. Organize and prepare pulls for client inspection. Perform final QC on the order and tag before the job leaves. Organize all QC logs, postage audit sheets, and insert reports back to the CSR and file. Communicate the QC verification status of jobs to the following shift. Perform any other duties assigned by management. Education and Experience A high-school degree, GED, or an equivalent combination of education and experience in lieu of a degree. Knowledge, Skills, and Abilities Exceptional attention to detail and accuracy. Strong troubleshooting and problem-solving skills. Effective verbal and written communication skills. Commitment to maintaining accuracy and efficiency throughout the production process. Basic computer skills. Basic math skills. Physical Requirements / Working Conditions A. Physical Mobility Requirements Climbing: Never (0% of time) Balancing: Occasional (up to 25% of time) Stooping/Bending: Frequent (up to 75% of time) Kneeling, Crouching, Crawling: Never (0% of time) Reaching: Frequent (up to 75% of time) Handling, Fingering, Feeling: Continuously (up to 100% of time) Talking: Frequent (up to 75% of time) Hearing: Frequent (up to 75% of time) Standing: Routinely (up to 50% of time) B. Physical Effort Requirements Lifting – Waist-high: 10 lb Lifting – Shoulder-high: 10 lb Lifting – Above head: 10 lb Carry – Carried alone: Routinely (up to 50% of time) Carry – Carried with someone: Routinely (up to 50% of time) Distance weight must be carried: 10 feet Pushed: Routinely (up to 50% of time) Pulled: Routinely (up to 50% of time) Held: Occasional (up to 25% of time) C. Work Environment Indoors: Continuously (up to 100% of time) Outdoors: Never (0% of time) Automotive vehicle: Never (0% of time) Air quality – Clean (controlled): Never (0% of time) Air quality – Normal/average: Continuously (up to 100% of time) Air quality – Dusty/dirty: Occasional (up to 25% of time) Air quality – Wet/humid: Never (0% of time) Air quality – Affected by fumes, smoke, etc.: Never (0% of time) Noise level – Normal: Routinely (up to 50% of time) Noise level – Loud, requiring ear protection: Routinely (up to 50% of time) Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Visually, the job requires close and peripheral vision, depth perception, and the ability to adjust focus. The above job description is not a contractual or binding document, nor does it alter the employment-at-will status. It is provided as a guide to the types of essential duties required to be performed. Duties may vary from time to time, and this description is subject to review. Modifications will be made as needed to support changes in business requirements. Compu-Mail is an equal-opportunity employer. Compu-Mail recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law. #J-18808-Ljbffr Compu-Mail, LLC