Senior Product Owner

Description This position requires two in-office days per week for candidates who reside within 50 miles of Columbus, OH; Seattle, WA; Boston, MA; Portsmouth, NH; Indianapolis, IN; or Plano, TX. Outside of these areas is remote. Job summaryUSRM Claims & Service is looking for a Senior Manager, Product Owner to lead our Service Platform & Enablement portfolio within Service Solutions. Every time a customer logs in, updates a policy, pays a bill or sees the right offer at the right moment, a shared platform makes it happen. You'll own that platform.As Senior Manager, Product Owner for Service Platforms & Enablement, you'll lead the backend layer that powers servicing across all our Service applications including our customer portals, customer mobile app, IVR, internal employee Servicing (CREST), IA Customer Servicing, HQueue and more. It spans billing, policy, party, documents, communications, customer identification and access management (Auth0) and Trove, our engine for cross-sell, up-sell and down-sell recommendations. And it sits at the center of Frontier, our enterprise policy modernization effort.This is a newly elevated leadership role reporting directly to the Senior Director, Product Owner, Service. You'll set the vision, establish investments, and lead a team of product owners who turn reusable services into a consistent experience for millions of customers. If you want to build the foundation other teams build on, and see your work show up in every channel, we'd like to meet you.About the roleSet the vision, strategy and multi-year roadmap for the Service Platforms & Enablement portfolio, and turn it into clear feature strategies your teams can executeOwn end-to-end platform portfolio management: adoption strategy, prioritization, investment decisions, dependency management and stakeholder alignment across all consuming products and channelsDrive platform readiness for Frontier across policy, party, endorsements, billing, Trove, and more, balancing speed to market with outcome and delivery riskChampion reuse, simplicity and consistency. Make shared services and experience-centric APIs easy for consuming teams to adopt, so we retire legacy artifacts and lower total cost of ownershipLead the strategy for Customer Identification & Access Management (Auth0), so customers get a secure, seamless sign-in experience across portals and appsShape how customer intelligence, including recommendations via Trove, is delivered consistently across channels to support growth and retentionBe accountable for portfolio-level KPIs and outcomes, and connect platform priorities directly to Service goals and enterprise modernization objectivesOwn the portfolio backlog (grooming, prioritization and refinement) in a highly matrixed organization, working closely with Service, Claims, Product and Distribution partnersPartner with IT and business leaders to drive technology modernization alongside business delivery, and lead feasibility, cost and tradeoff analysis for planned programsManage effectively across portfolios and roadmapsPartner with IT and Business leaders to both understand the benefit of and drive technology modernization alongside business deliveryLead, coach and develop a team of product owners, including full-time employees and contractors. Build a culture of ownership, clarity and strong cross-team partnershipIdeal candidateYou'll thrive here if you have:A track record of leading product owners or product managers, ideally across multiple teams or portfoliosExperience owning platform, shared-service or API-based products that serve multiple internal clients or channelsThe technical fluency to hold your own with architects and engineers on quarterly and sprint planning, and to make informed tradeoffs on scope, sequencing and riskProven ability to influence senior stakeholders without direct authority, and the willingness to push back when it's the right callSkill at translating business strategy into a clear roadmap with measurable outcomesComfort making decisions amid ambiguity in a fast-changing environment, with competing priorities and shifting timelinesClear, concise communication, in writing and in the room, with both technical and business audiencesIt's a plus if you also have:Insurance or financial services experience, especially in policy, billing or customer servicingBackground in customer identity and access management, such as Auth0, OAuth or single sign-onExperience with personalization, recommendation or cross-sell capabilitiesExperience leading large-scale modernization or legacy migration programs Qualifications Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors’ degree in relevant field (business, computer science, etc.) and a minimum of 10 years’ experience in business, engineering, technology and/or consulting. Master’s degree preferred. High level of proven business expertise needed to set clear priorities for product and understand business value impacts. Technical proficiency required to oversee quarterly & sprint planning and to have an informed, independent voice. Strong influencing skills to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business. Ability to influence a diverse group of stakeholders through strong leadership skillsAbility to coach and inspire both direct reports and matrixed teams.Comfortable with making decisions with some level of uncertainty in a fast-paced working environmentExcellent oral and written communication skills, ability to convey information clearly and concisely About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance NoticesCaliforniaLos Angeles IncorporatedLos Angeles UnincorporatedPhiladelphiaSan FranciscoJob SummaryID: 2026-262197Position Type: Full-TimeMinimum Salary: USD $137,000.00/Yr.Maximum Salary: USD $257,000.00/Yr.Typical Starting Salary: $163,500 - $201,500Flexible Time Off Annual Accrual - days: 20Application Deadline: 10/19/2026