Business Analyst (Austin)

The Texas Workforce Commission (TWC) connects people with careers across the state. Based in Austin on the north lawn of the Texas State Capitol at 101 E. 15th Street, TWC is a Family Friendly Certified Workplace offering great work-life balance, competitive salaries, extensive training and development opportunities, and comprehensive benefits. This position is located within the Analytics Infrastructure Department at 101 E. 15th St, in Austin, Texas. The expectation is that candidates will work full-time on-site.

TWC offers flexible schedules and requires work hours that are Monday to Friday between the hours of 7:00 AM to 6:00 PM. Flex scheduling is available depending on work performance and/or demonstration of need, but the individual should have the ability to be available for most peak business hours (9:00 AM to 5:00 PM).

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

TWC’s Division of Information Innovation and Insight (I|3) is looking for a creative and experienced Business Analyst II-III (IT Business Analyst II-III) to join the Analytics Infrastructure Department. The division supports the agency’s mission by leveraging data to improve decision-making and service efficiency. That is, we leverage Data for Prosperity.

The business analyst will support I|3’s mission to produce and analyze data and business processes to better serve the employers, individuals, families, and communities of Texas. Our ideal candidate is a self-starting, motivated, and collaborative problem solver who understands the value of process analysis and documentation to improve the quality and efficiency of operations.

Candidates must be enthusiastic about working collaboratively with teammates, TWC staff, and other state agency staff to deliver accurate information on deadline to a wide variety of stakeholders, including other state agencies, and Local Workforce Development Boards.

Candidates will have the opportunity to apply their creative mindset to improve existing processes and products, to develop and implement new processes and products, and ultimately make a difference in the lives of Texans.

The Business Analyst II-III (IT Business Analyst II-III) will perform complex to advanced (senior-level) business analysis work. This involves gathering, developing, and documenting reporting requirements; reviewing, assessing, and developing business processes; and providing support for the report development life cycle. Successful candidates may provide technical assistance and guidance to others. Works under general to minimal supervision, with moderate to considerable latitude for the use of initiative and independent judgment.

The Business Analyst develops and maintains Business Requirements Documents, Standard Operating Procedures, process diagrams, and other products to ensure efficient development, maintenance, and improvement of complex reports and visualizations.

Successful candidates will have the opportunity to participate in a highly collaborative work environment and develop innovative solutions to business problems.

• Elicit business requirements for new reports and visualizations or enhancement of existing reports and visualizations. Develop and/or review complex documents, including Business Requirements Documents, process maps, existing report specifications, entity relationship diagrams, and other documents as appropriate, to convey business requirements and support accurate and efficient report and visualization design.
• Analyze program policies and procedures to determine their effect on reporting needs and requirements; analyze existing summary and detail reports to determine business rules and requirements.
• Lead and/or support internal management and developer review of business requirements. Identify potential development risks and difficulties and help design strategies to mitigate or avoid them. Answer questions about requirements from ETL and Tableau developers.
• Serve as a liaison by providing consultation, documentation, and direction to other business areas related to analysis, design, configuration, testing, and policy implementation regarding the development and enhancement of reports and visualizations.
• Use SQL-based pseudocode to help developers understand and implement complex business rules. Work with developers to review SQL code for logical conformity with business rules and requirements.
• Assist in the location and mapping of source data in an enterprise data warehouse for the development of reports and visualizations. Evaluate available source data in the enterprise data warehouse using SQL. Evaluate target data to ensure business rules and requirements are accurately implemented.
• Write and maintain documentation of existing Division business processes, reporting specifications, performance measure definitions and calculations, and other items as needed, including Business Requirements Documents, process maps, Standard Operating Procedures, and other documentation products as appropriate.
• Track and regularly update management staff on the status of requirements development.
• May review complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans; and may provide comments and suggestions to document owners.
• May develop user documentation and technical assistance materials covering assigned reports and visualizations. May provide formal and informal technical assistance to users regarding assigned reports and visualizations.
• May augment internal teams with report and visualization development and testing as schedule permits.
• Perform other duties as assigned and required to maintain unit operations.

YOU QUALIFY WITH:

• IT Business Analyst II: Two years of full-time experience in business administration, business analysis and/or related fields.
• IT Business Analyst III: Three years of full-time experience in business administration, business analysis and/or related fields.
• Both Levels: Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:

• Business Analyst certification from the International Institute of Business Analysis (CCBA or CBAP) or the Project Management Institute (PMI-PBA).
• Experience using Microsoft Excel, Word, Access.
• Experience in developing Business Requirements Documents, process maps, Standard Operating Procedures, and other documentation products.
• Excellent verbal and written communication skills.
• Expertise using SQL, especially in an enterprise data warehouse environment.
• Experience using Microsoft SharePoint document libraries.
• Experience in performance reporting, statistical analysis, and/or process improvement.
• Skill in analysis, problem solving, data comprehension, reporting methodologies, and understanding statistical reports and charts/graphs.
• Skill in researching and troubleshooting data issues and solving complex problems.
• Knowledge of workforce programs (e.g., Vocational Rehabilitation, Adult Education and Literacy, Workforce Innovation and Opportunity Act programs, Temporary Assistance for Needy Families, Supplemental Nutrition Assistance Program Employment & Training, Child Care Development Fund, Unemployment Insurance).
• Experience in Tableau visualization development.
• Ability to perform detailed work efficiently and extremely accurately.

We will only consider applications that include both of the following:

• A tailored resume for the IT Business Analyst II-III position that explicitly demonstrates how your previous work experience aligns with the specific duties and requirements listed in this posting.
• A professional cover letter (no more than one page) explaining your genuine interest in this role and providing a high-level narrative that maps your overall qualifications directly to our department’s needs.

YOU GAIN:

• A Family Friendly Certified Workplace.

-Competitive starting salary: $5,833.00 - $6,833.00/monthly

• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick, and family care leave
• Additional benefits for active employees can be found at

Use your military skills to qualify for this position or other jobs! Go to to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:

To be considered, please complete a State of Texas Application for Employment and apply online at or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Submitting a resume and cover letter which maps your experience and qualifications to the requirements of this opportunity are to be submitted along with your application.

Primary Location : United States-Texas-Austin

Work Locations : Austin:101 E 15th St View phone number on workus.org E 15th St Austin 78778-0001

Job : Project Management Specialists

Organization : TEXAS WORKFORCE COMMISSION

Schedule : Full-time

Employee Status : Regular

Job Type : Standard

Job Level : Non-Management

Travel : Yes, 10 % of the Time

Job Posting : Jul 12, 2026, 12:00:00 AM

Work From Home : No