Service Dispatcher

Service Dispatcher Temporary (Poss Temp To Perm) Weymouth Ma

Established Mechanical Contractor is seeking an experienced HVAC Service Dispatch Coordinator.

Job Duties:

• Answering phones and speaking with demanding clients on a consistent basis
• Ability to triage competing demands for customer requirements and anticipate needs
• Maintain pre-scheduled commitments for teams months in advance
• Dispatch and manage the workload of assigned Service Technicians
• Forecast Service Technicians schedule at least 2 to 3 days out and maintain the on-call schedule.
• Generate and maintain Service Technicians work orders, creating clear notes for Service call/visit history.
• Follow up on Service Technicians debriefing after daily call completion and after hours calls, working with Service Manager when needed.
• Keep customers informed of Service Technicians arrival, potential schedule changes, etc.
• Effectively resolve customer concerns, working with Service Manager as needed.
• Create and maintain customer records in software system with detailed information.
• Performs other clerical duties associated with role.

Education and Experience:

• Minimum 5 years related customer service experience
• Experience with HVAC or similar industry
• Proficient with MS Office
• Experience with dispatching software preferred

Skills and Abilities:

• Self-motivated with advanced customer service skills.
• Ability to commit to overtime when needed
• Dependable, reliable and punctual.
• Attention to detail, showing pride in work.
• Excellent professional communication skills.
• Ability to prioritize and multitask.
• Professional attitude and appearance.
• Meets commitments, gathers and analyzes information skillfully.
• Ability to interact with all levels of company.
• Must offer value in every business aspect, realizing how important their role is as well as the company's customer relationships.