Administrative Specialist

Job DetailsJob Location: Bedford Heights, OH 44146 Position Type: Full Time Education Level: High School Job Shift: Day

Community Health Alliance is seeking a friendly, organized, and customer-focused Administrative Specialist to join our behavioral health team. As the first point of contact for many of our clients, you will play an essential role in creating a welcoming experience while supporting the daily operations of our outpatient and community-based programs.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing exceptional customer service, we'd love to have you on our team.

Why Join Community Health Alliance?

At Community Health Alliance, our Administrative Specialists are more than office professionalsthey are an important part of each client's recovery journey. Your kindness, professionalism, and organizational skills help ensure individuals receive timely access to the care they need while supporting a collaborative team dedicated to improving lives.

We provide a comprehensive benefits package designed to support you and your family.

We offer:

• Affordable medical, dental and vision insurance
• Company paid Health Reimbursement Arrangement (HRA)
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match - up to 6%
• Company paid life insurance
• Mileage reimbursement
• A collaborative and mission driven culture
• Opportunities for professional growth and development
• Employee training and continued education opportunities

What You'll Do

• Welcome clients, visitors, and community partners while providing exceptional customer service in a professional and compassionate environment.
• Answer incoming calls, schedule appointments, manage calendars, and assist clients with accessing behavioral health services.
• Complete patient registration, verify demographic information, and support the intake and admissions process.
• Maintain accurate electronic health records, patient accounts, and administrative documentation in a timely manner.
• Manage waitlists, coordinate appointment scheduling, and communicate with clients regarding upcoming services.
• Collaborate with clinical and administrative staff to ensure efficient office operations and a positive client experience.
• Maintain office supplies, reception areas, and administrative records to support daily program operations.
• Assist with reports, data tracking, special projects, and other administrative functions as assigned.
• Protect client confidentiality while ensuring compliance with HIPAA, 42 CFR Part 2, and organizational policies.

Qualifications

• High school diploma or GED.
• Minimum of one year of experience in an administrative, medical office, healthcare, or customer service environment.
• Valid Ohio driver's license with reliable transportation.
• Strong computer skills, including Microsoft Office and electronic record systems.
• Excellent communication, organizational, and multitasking abilities.

Preferred Qualifications

• Experience working in a behavioral health, medical, or human services setting.
• Experience with patient scheduling, registration, insurance verification, or electronic health records.
• Bilingual skills are a plus.
• Demonstrated ability to provide compassionate, customer-focused service while working in a fast-paced environment.

About Community Health Alliance

Community Health Alliance is a leading provider of behavioral health and human services, delivering high-quality mental health and substance use treatment across a comprehensive continuum of care. We are committed to providing compassionate, evidence-based services that empower individuals to achieve recovery, improve their well-being, and reach their highest potential.

Our integrated approach brings together prevention, treatment, recovery support, and community-based services to ensure individuals and families have access to the care they need, when they need it. Through innovation, collaboration, and a person-centered philosophy, we work to improve access to care, strengthen communities, and create lasting positive outcomes.

At Community Health Alliance, we believe that every person deserves the opportunity to build a healthier, more hopeful future. Our dedicated team is committed to making a meaningful difference by delivering exceptional care, fostering hope, and empowering the individuals, families, and communities we serve.

Community Health Alliance, is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.