Field Service Technician

Job TitleIntralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.Education, Training and ExperienceHigh school diploma or equivalent2-5 years experience with commercial communication systems or electronicsMust have at least (3) years of driving experience in the class of vehicle operatedMust be able to distinguish between far, near, peripheral distancesDriving record must be free of DUI/DWI for (3)three-year period prior to employmentKnowledge, Skills and AbilitiesKnowledge of commercial communication and telecommunication systemsOperation of telecommunication test equipment skillsAbility to analyze, prioritize and efficiently resolve technical problemsAbility to prioritize, organize and manage projects to completionAbility to lift/carry up to 80 pounds occasionallyAbility to use basic cable installation tools and hand tools and perform jobs from high places including use of ladderEffective writing, communication, mechanical, and computer skillsBe willing to work hours that may consist of an alternating schedule on a rotating basis with other technicians to ensure availability for system support, including weekend, and holiday shifts as necessaryDuties and ResponsibilitiesUnder the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assignedDeliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies.Analyze and evaluate traffic and performance data.Diagnose and repair hardware, software, and system issuesProvide technical support to customersUse power and hand tools to perform installation operation and maintenance support for satellite terminals and associated antenna systemsService satellites on rooftop installationsMaintain accurate records through documenting installations, services and repairsReport technical status of system with accuracy and completenessMaintain a safe work environment by following safe practices and adhering to safety policiesUpdate and improve job knowledge by participating in educational opportunities and reading technical publicationsOperate company vehicle in performance of duties in a safe and responsible manner while working and travelingReport need of vehicle repair or service when required and /or prescribedReport any accidents, losses, injuries, or property damage to Supervisor and customer when appropriateMust maintain clean driving record while employed based on company fleet vehicle policyEmployment Eligibility VerificationMust possess valid documentation to establish identity and U.S. employment eligibility.Security RequirementsSubmission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.Special RequirementsMust possess valid driver's license with a clean driving record.Intralot, Inc. is an Equal Opportunity Employer