Veterinary Receptionist

Job Description

Job Description

Not every front desk job feels the same.

At Heart of Harlem Veterinary Clinic , we are looking for a Veterinary Receptionist who brings warmth, professionalism, and great energy to the front of our clinic. This role is so much more than answering phones. You are one of the first people our clients meet, one of the voices they remember, and a big part of what makes our clinic feel welcoming, calm, and cared for.

We are a busy, community-based veterinary clinic in Harlem with wonderful clients, great patients, and a team that truly enjoys working together. If you love people, love animals, and know how to keep things organized in a fast-moving environment, we’d love to meet you.

What we offer

• Pay: $18–$24 per hour
• Schedule: Full-time, 4 days per week, 40 hours total
• Some Saturdays required
• Health insurance
• Matching 401(k)
• Paid time off
• A supportive, team-oriented clinic culture
• The opportunity to grow with a respected veterinary practice in NYC

What you’ll do

• Answer phone calls with warmth, professionalism, and confidence
• Schedule appointments and help manage the daily flow of the clinic
• Greet clients and patients and create a welcoming first impression
• Check clients in and out
• Handle client communication in person, by phone, and digitally
• Help process and file insurance claims
• Maintain accurate records and update client information
• Assist with front desk organization and administrative support
• Help clients feel heard, informed, and taken care of
• Support the medical team by keeping communication clear and organized

What we’re looking for

• Someone friendly, reliable, organized, and calm under pressure
• Strong communication and customer service skills
• Comfortable handling phones, scheduling, and multitasking
• Someone who enjoys working with both people and animals
• A team player who takes pride in creating a positive client experience
• Veterinary reception, animal hospital, medical office, or customer service experience is a plus

Why Heart of Harlem

We’ve built a clinic that feels personal.

Our clients trust us. Our team supports each other. Our work matters. And the person at the front desk plays a huge role in making all of that possible.

This is a great opportunity for someone who wants to be part of a clinic with heart — a place where you are not just filling a position, but becoming part of a team and a community.

If you’re looking for a veterinary receptionist role in NYC where your work truly matters, we’d love to hear from you.