Automotive Service Coordinator

Automotive Service Coordinator

Location Details: 50888 Century Court, Wixom, MI 48393. This is an in-office, full-time position. *Please note this position is not hybrid and will report to a fleet location every day. *

Position Schedule / Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary: As an Automotive Service Coordinator, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location and when duty calls, you may also service as a back-up Driver to ensure quality service for our members.

Key Responsibilities:

• Monitor dispatched calls and proactively resolve service issues or potential disruptions.
• Handle driver and customer escalations in accordance with established procedures.
• Communicate service updates to customers and document service-related concerns.
• Close service requests using the company's electronic dispatch system.
• Accept member/customer payments as needed and assist with basic payment issue resolution.
• Maintain accurate payment records, files, and documentation.
• Track inventory, vehicle maintenance records, and request replacement tools or equipment when necessary.
• Ensure proper maintenance of tow trucks, service vehicles, and equipment.
• Assist team members and support less-experienced dispatchers as needed.

Qualifications:

Required

• High school diploma, GED, or equivalent required.
• Ability to pass and maintain drug screening, MVR, criminal background, and DOT health requirements.
• Prior tow truck or related driving experience, with the ability to operate tow trucks, light service vehicles, and associated equipment.
• Strong customer service, communication, and interpersonal skills; fluent in speaking, reading, and writing English.
• Ability to perform basic mathematical calculations, maintain records and reports, locate addresses and intersections efficiently, and provide directions and guidance to others.
• Ability to perform minor automotive repairs, such as changing belts and hoses, and safely lift up to 75 pounds.
• Knowledge of towing procedures and equipment, including safety chains, slings, J-hooks, dollies, lockout tools, wheel lifts, and rollback trucks.
• Willingness to work irregular hours and in adverse weather conditions as needed.
• Valid state driver's license with a good driving record; Illinois-based employees must hold a valid Illinois Class C Non-CDL license.

Preferred

• Must be 21+ years of age or older.

Work Environment:

Works 50% of time in normal office environment. Frequent (50% or more) time spent in driving service vehicles and/or tow trucks to provide emergency road service to AAA members, employees, and the general public, with exposure to road hazards and temperature extremes.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

• Hourly rates starting at $24.00 per hour (rate may vary by location and experience).
• Overtime opportunities paid at time-and-a-half.
• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM
• $250 Quarterly Perfect Attendance Bonus.
• Fully paid training to help you build the skills needed for success.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays:
• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period: This position is expected to remain posted through August 26, 2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto

The Auto Club Group