Service Manager

Service Manager - Multifamily Maintenance

We are seeking a hands-on, experienced Service Manager with a "Whatever It Takes" approach to lead maintenance operations across our Wood Acres (178 units) and Longview (90 units) communities. In this full-time role, you will ensure the physical integrity of both properties meets company standards and all applicable laws while driving team performance and delivering a high level of customer service.

As a Service Manager, you will be expected to:

• Lead daily maintenance operations including across both communities
• Develop and execute an organized production schedule and preventive maintenance plan
• Supervise and support a team of 2 Maintenance Technicians, providing direction, training, and ongoing development
• Troubleshoot and resolve technical issues across HVAC systems, plumbing, carpentry, appliances, and general maintenance
• Provide hands-on support with repairs, including plumbing, carpentry, and washer/dryer-related work orders
• Coordinate contractors and vendors, ensuring timely completion and quality service delivery
• Manage and maintain inventory of maintenance materials, tools, and supplies while ordering efficiently
• Partner with office staff to ensure timely follow-up and exceptional resident service
• Conduct regular inspections of buildings, grounds, and vacant units
• Assist with snow removal preparation and response, including working with snowplow vendors
• Ensure emergency preparedness and personally respond to urgent site needs when required
• Plan, assign, and direct maintenance activities while maintaining strong communication and time management

Compensation & Incentives:

• Pay Range: $31.00 $34.00 per hour
• Up to 50% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 quarterly
• On-Call Appreciation: $15/day for holding the on-call phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including 10 holidays per year and sick leave

Hours & Schedule:

• Monday Friday: 8:00 AM 4:30 PM
• Paid rotating on-call participation required
• Must be available and prepared for emergency events
• Schedule subject to change based on business needs

What we'll expect from you:

• 2+ years of maintenance leadership or management experience
• 4+ years of maintenance experience or transferable technical background
• Strong, well-rounded maintenance skillset across HVAC, plumbing, carpentry, and appliances
• HVAC certification required; boiler experience preferred
• Proven ability to manage work orders, scheduling, inventory, and vendor coordination
• Strong communication, leadership, and organizational skills
• High level of customer service and responsiveness
• Experience using smartphone apps, Microsoft Teams, and email systems
• Active and valid driver's license and personal vehicle
• Ability to work in a fast-paced environment and support emergency and on-call needs

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.