Manager, Housekeeping & Facility Operations

ABOUT OUR COMPANY
Awarded Major League Soccer's 16th franchise in 2008, the Philadelphia Union officially took the pitch in 2010 and have been raising expectations ever since. Owned and operated by Union Sports & Entertainment, the Philadelphia Union call Subaru Park home-an 18,500-seat, world-class, soccer-specific stadium set along the Delaware River beneath the Commodore Barry Bridge, just 15 miles from downtown Philadelphia.

On the field, the Union have established themselves as one of Major League Soccer's most consistent and competitive clubs. The team reached the Lamar Hunt U.S. Open Cup Final three times (2014, 2015, and 2018), made multiple MLS Cup Playoff appearances, and captured the Supporters' Shield in 2020 and again in 2025 , recognizing the club's excellence and consistency across the regular season. The Union also hosted the Eastern Conference Final in 2021, were crowned Eastern Conference Champions in 2022 , and advanced to the MLS Cup Final that same year in one of the most thrilling matches in league history. The club has continued to represent Philadelphia on the international stage through participation in the Scotiabank CONCACAF Champions League.

Off the field, the Philadelphia Union are defined by a culture that is Young, Fearless, and Challenger-driven. We are unafraid to think differently, push boundaries, and pursue excellence in everything we do. We believe success is built through accountability, collaboration, innovation, and a relentless drive to raise the bar.

Our deep connection to Philadelphia is woven into who we are. From the Club's crest and colors to the thirteen stars and rallying cry, the Union proudly reflect the city's revolutionary spirit and its legacy as the birthplace of American independence. If you're ready to challenge the ordinary and help shape the future of soccer in Philadelphia, we invite you to join us.

ABOUT THE ROLE
The Manager, Housekeeping & Facility Operations is responsible for leading all custodial, housekeeping, and sanitation operations for Subaru Park and related Philadelphia Union facilities. This role plays a critical part in delivering a clean, safe, and welcoming environment for fans, players, staff, partners, and guests during MLS matches, concerts, private events, and day-to-day operations.

Reporting within the Facilities & Operations team, the Manager, Housekeeping & Facility Operations will oversee event and non-event cleaning operations, manage staffing and vendor relationships, support operational readiness across the venue, and help drive long-term facility standards and efficiencies. This position offers strong opportunity for professional growth within venue operations, facilities management, and large-scale event operations.

RESPONSIBILITIES

• Manage all daily, overnight, and event-based housekeeping operations, including pre-event, event-time, and post-event cleaning for Subaru Park and related facilities.
• Lead, train, schedule, and supervise full-time, part-time, and event-day housekeeping staff to ensure high performance and accountability.
• Coordinate custodial coverage and operational readiness for MLS matches, concerts, community events, private functions, and non-soccer events.
• Partner closely with Facilities and Operations teams to support overall venue presentation, maintenance response, event setup, and operational execution.
• Conduct routine facility inspections to identify housekeeping, maintenance, safety, and operational improvement needs.
• Oversee third-party custodial vendors, temporary labor, and outsourced staffing partners to ensure service standards and contractual expectations are consistently met.
• Ensure compliance with cleanliness standards, OSHA requirements, ADA accessibility guidelines, public health standards, and internal safety protocols.
• Monitor and manage housekeeping budgets, labor costs, supply inventory, and equipment usage to support operational efficiency.
• Assist with developing and improving housekeeping procedures, operational workflows, and preventative cleaning programs.
• Support stadium turnover operations and collaborate cross-functionally during high-volume events and rapid event conversions.
• Promote and support sustainability initiatives, including recycling, waste-diversion, and environmentally responsible cleaning practices.
• Maintain knowledge of industry best practices, equipment, and operational trends to continuously improve housekeeping and facility operations.

QUALIFICATIONS

• 3-5 years of housekeeping, custodial, facilities, or venue operations management experience, preferably in a stadium, arena, convention center, or large public venue.
• Proven experience leading large teams in a fast-paced, event-driven environment.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to prioritize tasks, manage multiple projects, and adapt quickly in a dynamic operations environment.
• Working knowledge of cleaning procedures, chemicals, equipment, operational safety standards, and facility best practices.
• Ability to work nights, weekends, holidays, and variable event schedules as required.

Preferred

• Experience in professional sports, live entertainment, or large-scale public assembly venues.
• Bilingual (English/Spanish).
• Experience working in unionized and/or outsourced labor environments.
• Exposure to facilities operations, event operations, or building systems management.
• Interest in long-term growth within venue operations and facilities leadership.

Physical Requirements

• Must be able to stand, bend, stoop, reach, and walk for extended periods.
• Ability to lift, carry, and move objects (frequently up to ~50 lbs) and perform repetitive tasks.
• Must be able to work outdoors in varying weather conditions and in noisy, crowded environments.

WHO YOU ARE

• Eager to grow your career in venue operations, facilities management, and the sports and entertainment industry.
• A hands-on leader who takes pride in maintaining clean, safe, and welcoming environments.
• Passionate about delivering exceptional experiences for guests, fans, and employees through operational excellence.
• Able to lead by example and motivate teams in fast-paced, event-driven environments.
• Comfortable balancing day-to-day responsibilities while adapting quickly to changing operational needs.
• Highly organized with strong attention to detail and a proactive approach to problem-solving.
• A collaborative partner who works effectively across Housekeeping, Facilities, Operations, Security, and Event Services teams.
• Committed to maintaining high standards while continuously looking for opportunities to improve processes and efficiencies.

*Flexible schedule required to successfully complete job requirements, including nights, weekends and holidays. Occasional travel may be necessary*

WHY THE UNION?
At the Philadelphia Union, development is in our DNA. From our world-class academy to our front office, we believe in identifying talent early, investing in it fully, and creating real pathways for growth. If you're driven, coachable, and willing to put in the work, the Union will match your ambition.

You'll join a competitive, high-energy environment where:

• People get better every day as leaders and teammates
• Winning matters , but how we win matters just as much
• Coaching, feedback, and accountability are part of the culture, not buzzwords
• Soccer passion is real and matchdays mean something here

OUR PERKS

• Comprehensive benefits package including three medical options, vision and dental coverage, including flexible spending & health savings accounts
• Pre-tax and Roth 401k (up to 4% is matched, after elimination period)
• Company-paid life insurance and disability
• Wellness reimbursements through IBX
• 50% Union merchandise discount
• Other league and partner discounts
• Complimentary or discounted tickets
• 24/7 state-of-the-art Fitness Center, locker rooms, and Sportsplex
• On-site Café with grab-and-go options, salad bar, and grill

We encourage you to apply even if you do not meet all of the requirements that are listed within this job description. Championship teams are built on diverse strengths. If you're passionate about sports and excited about this role, we want to hear from you! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. We celebrate effort, creativity, and results. We challenge each other. We have fun. And we take pride in developing future leaders who go on to make an impact across the sports industry.

Job Questions:

1. How did you hear about this position?
2. What is your desired salary?
3. Are you legally authorized to work in the United States?
4. Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?