Help Desk/Desktop Support Analyst

Job Description

Job Description

Robert Half is seeking a hands-on

Help Desk Technician

to support a Windows-based environment. This Help Desk Technician will be responsible for supporting the ticket workload amongst other internal partners. This position is 100% Onsite in Pasco, WA and is a 2 month contract with potential to extend. Apply today!

Duration: 4

months with potential to extend or convert Location:

100% onsite in Pasco, WA. Some travel to 2-3 sites nearby. Schedule:

Monday - Friday 8 AM to 5 PM PST

Responsibilities: Install, configure, and maintain PCs and peripheral devices to ensure optimal performance. Troubleshoot and resolve technical issues reported through help desk tickets. Collaborate with team members, customers, and vendors to address IT-related concerns. Provide timely and detail-oriented support to maintain system functionality and user satisfaction. Utilize tools like ServiceNow ITSM to manage and track service desk requests. Implement and support Active Directory and Microsoft Windows 10 environments. Conduct routine system checks and perform necessary updates to ensure security and reliability. Document technical procedures and resolutions for future reference. Offer guidance and training to users on IT systems and software as needed. 3+ years of experience in IT support or a related field. Knowledgeable in a Windows-centric environment, with strong troubleshooting skills to resolution Familiarity with service desk ticketing systems and maintaining ticket workload. Solid understanding of IT concepts, including networking and system maintenance. Excellent communication skills to interact effectively with users and team members. Ability to work independently and prioritize tasks in a dynamic environment. Commitment to maintaining attention to detail and delivering quality service.