IT Field Technician

IT Field Technician

Location: Kennewick, WA 99336

Primary day-to-day responsibilities entail following project documentation and instructions, coordinating and working with Level 2 and Level 3 support, setting up photo printers and servers. The project involves unpacking, installing, and configuring photo printers. Required to follow detailed instructions step-by-step and report into the bridge/support lines as required or needed. There will be a two-week training period due to the sheer volume of the documentation and requirements. Training will consist of Computer-Based Training and Videos as well as a preparatory course prior to going onsite.

Top 2 required skills that candidates must have: Able to follow documentation and directions without difficulty & Good Customer Facing Skills

Responsibilities: IT field technician - driving to client sites and providing general IT support to customers (retailers, banks, etc.), for break-fix and IMAC calls, and supporting clients, the level of support will vary by customer, but expect printer, laptop, server, network, and other IT devices. Top 2? HW repair hands-on (printers, PCs, POS, etc.) break-fix, use of power tools (e.g. drills) and familiar with the ticketing system. Fast-paced environment, need problem-solving skills and be able to maintain composure under pressure.

Schedule: Monday through Friday, 9:00 AM to 6:00 PM with a 1-hour lunch break. However, work may occasionally follow the project schedule, which could include overtime or after-hours as needed.

OC (on call)? Yes, after completing all required Certs and training

Years of experience: Preferred 2-5 but we will train

Certifications or education: A+ certification is good to have but not necessary, Lexmark certifications and experience are preferred but not necessary. Experience with Lexmark printer break-fix and equipment installs a plus, Client Dell Lenovo also desired but not necessary

Kennewick, WA 99336 for Central base. Travel to the most sites is within 1 hour from Kennewick. Requires travel and hotel stays for week-long projects in Yakima, Richland, Spokane, College Place, & Clarkston Kindly share your resume with answers; Q1: Are you having Valid DL and Reliable Transport Q2-Are you CompTIA A+ cert Q3: This job may need you to travel to out of town to do implementation in other cities. Hope you are open (pl note Hotel and Daily allowance will be paid) Q4: For submission; kindly share MM/DD of Birth (no year)