Bilingual Immigration Consultation Specialist - Atlanta, Ga

The Consultation Specialist conducts immigration consultations with prospective clients and helps them understand the legal pathways offered by Solano Law Firm. Clients trust us with some of the biggest decisions of their lives, and this role exists to convert qualified consultations into retained clients through relationship building, strategic discovery, education, objection handling, follow‑up, and an exceptional client experience. This is not a call center role. A successful Consultation Specialist combines empathy with confidence, structure with warmth, and sales ability with integrity. You will not provide legal advice or represent yourself as an attorney. Your responsibility is to gather information, educate clients on the firm’s process and potential pathways under attorney supervision, identify opportunities for legal review, and guide qualified prospects toward representation. Compensation $80,000 – $120,000 yearly Base salary $50,000–$55,000 Performance‑based bonus structure tied to revenue collected and deposits On‑target earnings (OTE) $80,000–$120,000 annually Top performers normally exceed $100,000 Schedule & Work Expectations Full‑time, in‑office in Atlanta, GA Schedule Tuesday–Saturday, 10 AM–7 PM Eastern Time Solano Law Firm operates company‑wide on Eastern Time Saturday coverage is built into this role to serve clients who work weekdays Remote and hybrid work are not available Language Requirement Professional fluency in Spanish and English is required. You must be able to conduct full consultations independently in Spanish, build rapport naturally with Spanish‑speaking clients, explain complex information in simple client‑friendly language, and transition seamlessly between English and Spanish in the same day. Core Responsibilities Conduct Immigration Consultations Lead scheduled consultations via Zoom, phone, and in‑person from the Atlanta office Use Solano’s structured consultation process from opening through close Create a welcoming, professional, high‑trust client experience Maintain control of consultation flow Discovery & Case Exploration Conduct thorough fact‑finding on immigration history, family relationships, client goals, timeline, and urgency Identify opportunities for attorney review Document findings clearly and accurately Education & Solution Presentation Clearly explain potential pathways being explored, firm process, timelines, pricing, and next steps Present recommendations confidently and ethically without creating unrealistic expectations Help clients understand the value of legal representation Sales & Conversion Build confidence and urgency ethically Conduct trial closes throughout the consultation Address objections professionally Execute structured follow‑up for undecided consultations Take ownership of consultation outcomes Documentation & CRM Management Maintain complete and accurate consultation notes Update CRM immediately after every consultation Track outcomes, next steps, and follow‑up activities Team Collaboration Participate in daily huddles, coaching sessions, call reviews, and team trainings Share client insights and trends with leadership Contribute to continuous improvement Performance Expectations (KPIs) This is a high‑accountability, performance‑driven role. Sales Performance 60% overall consultation‑to‑hire conversion rate 30% same‑day (on‑the‑spot) conversion rate Strong follow‑up conversion on undecided consultations Client Experience Consultation quality audit scores Adherence to consultation structure Client trust and satisfaction Operational CRM compliance and documentation accuracy Same‑day follow‑up completion Attendance and schedule reliability 30 / 60 / 90 Day Success Plan First30days: Learn, Observe, Build Foundation – Complete onboarding, learn the consultation structure, shadow consultations, begin conducting supervised consultations, build confidence in both languages. First60days: Execute, Improve, Build Consistency – Independently manage your consultation schedule, strengthen objection handling, execute follow‑up consistently. Target20–25% same‑day conversion,45–50% overall conversion. First90days: Perform, Own Results, Become a Top Contributor – Operate fully autonomously. Meet or exceed30% same‑day and60% overall conversion. Become known for accountability, ownership, and client trust. Qualifications Required Qualifications Native or professional‑level fluency in Spanish and English Minimum 2years of experience in consultative sales, sales, legal intake, customer success, or other high‑touch client‑facing roles. Experience may be from any industry; immigration law experience is preferred but not required. Proven history of meeting performance and conversion goals Exceptional communication and objection‑handling skills Strong organization and follow‑through Comfortable discussing financial commitments and guiding client decisions Willingly work Monday‑Friday, 9 AM–6 PM ET, in‑office in Birmingham Preferred Qualifications Immigration law or immigration consultation experience (preferred, not required) Experience with HubSpot, CTM, Zoom, or similar CRM systems Consultative sales experience Experience navigating emotionally sensitive conversations Ideal Candidate Profile You Are Someone Who Builds trust quickly and is naturally personable Knows how to lead conversations and read a room Balances empathy with accountability Performs well under pressure and ownership Loves helping people while driving measurable results Takes ownership instead of making excuses Wants a role where performance directly impacts earnings and outcomes Legal & Compliance Note Consultation Specialists do not provide legal advice or represent themselves as attorneys. All consultations are conducted under attorney supervision in accordance with the ABA Model Rules of Professional Conduct and Georgia State Bar rules. About Company We are a rapidly expanding immigration law firm propelled by a team that leads with compassion. We aim to surpass expectations for clients and our employees alike. Initiative, responsibility, and professional growth are the pillars of our culture. #J-18808-Ljbffr