Billing Associate II - REMOTE

Billing Associate II

The Billing Associate II is responsible for the billing tasks of Ryder's non contractual bill backs, including Peg maintenance, repairs, transaction maintenance, fuel, and other miscellaneous services, that require a more complex approach. This Specialist collaborates with Sales, Operations, and IT ensuring services contracted are optimal for standard and non-standard billing processes. The position will recommend modifications to billing processes to resolve situations and will contribute to the completion of organizational projects and goals.

Essential Functions:

• Review Certificates of Insurance to meet compliance criteria
• Evaluate and advise on accounts that need to be escalated to pre-default and stop loss
• Train team and field partners
• Update training manuals
• Research and approve customer adjustments
• Support the internal and external customers within our business processes

Additional Responsibilities:

• Serve as a key contact for interpreting certificate requirements for WNS (off-shore vendor), account managers, and claims personnel
• Maintain and report on weekly and monthly metrics related to pre-default accounts
• Support Ryder in projects to include department, SSC, division and corporate initiatives
• Recommend improvements to departmental and or SSC procedures and protocols
• Perform other duties as assigned

Education:

• H.S. diploma/GED
• Associate's degree in General Business, Finance, Accounting or related field preferred
• Bachelor's degree in General Business, Finance, Accounting or related field preferred

Experience:

• Four (4) years or more experience in Corporate Vehicle Insurance with a High School Diploma
• Three (3) years or more experience in Corporate Vehicle Insurance with an Associates degree preferred
• One (1) year or more experience in Billing, Receivables, Customer Service, Collections, Payables or other financials support role with a Bachelor's degree preferred

Skills:

• Possesses strong technical aptitude
• Requires full use and application of relevant principles, theories, concepts and techniques
• Demonstrates a high commitment to quality
• Ability to build strong customer relationships
• Highly thorough and dependable
• Integrity and trust
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Demonstrates problem solving skills
• Advanced Problem Solving skills
• Demonstrates time management and priority setting skills
• Strong verbal and written communication skills
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Ability to analyze and solve problems
• Detail oriented with excellent follow-up practices

Knowledge:

• Basic understanding of Certificates of Insurance (Corporate Vehicle), controls and metrics; intermediate level

Pay Range for this role: $60,000.00 - $60,000.00

Job Category: Credit & Collections

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Salaried

Minimum Pay Range: $60,000.00

Maximum Pay Range: $60,000.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at View email address on click.appcast.io or View phone number on click.appcast.io.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.