Customers Service Representative

Job Description

Job Description

Company Overview:
K Sports Complex provides recreational services for children as young as 18 months to 18 years old. We do this through a variety of activities and programming through clinics, leagues, camps, rentals, and events. The complex is a 75,000 sq ft facility offering 4 High School regulation basketball/multisport courts, an auxiliary turf field, and subtenants that operate competitive Cheerleading as well as Baseball/Softball and Strength & Conditioning.

Job Summary:
This position reports to and supports the activities and operations of K Sports Complex. Duty responsibilities include supervising the facility to include all departments (front desk, reservations, payments, sports, facility rentals & Lil Kickers programming). The position is also responsible for setting up and breaking down rentals, serving as the customer service representative, performing any custodial issues, helping to set up for classes, staying in communication with the General Manager and Department Supervisors, and enforcement of facility rules and regulations. This position is part-time on the weekend and weeknights with the opportunity for growth.

Duties & Responsibilities:

• Professional telecommunications etiquette when on the phone and sending emails
• Assisting with sales of programming and customer memberships
• Troubleshooting customer questions and inquiries regarding their program of interest
• Understanding and proper use of our Point of Sales and scheduling systems (DASH and EZ Facility)
• General facility upkeep and minor maintenance
• Proper food & beverage handling, product knowledge, serving and performing accurate transactions
• Managing caf appearance with stocking, facing and rotation of inventory
• Performing proper cash handling and credit/debit transactions

Qualifications:

• Steady transportation
• Undergo a background check
• Authorized to work in the United States
• Must be able to work week nights and/or weekends

Preferred Skills:

• Team player and strives to be as proactive as possible
• Detailed-oriented and able to multitask and manage time effectively
• Ability to build rapport with all customers & families who come into our facility