General Manager

General Manager

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

The Role

The General Manager is responsible for ensuring TheKey clients receive excellent care allowing them to remain independent in their homes, as well as actively and independently working to develop new referral and client relationships. The General Manager is integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and building revenue and market share in their assigned location(s).

The Ideal Candidate

Take Ownership of and Build a Branch for the Nation's Leading Provider of Care in the Home. Are you a dynamic people leader who is eager to impact a branch by driving growth and making a positive difference in the healthcare world? If this sounds like you, consider joining the team as a General Manager at TheKey. We're looking for a leader with a background managing high-functioning teams in the healthcare industry. The ideal candidate will have experience managing diverse teams where most individuals are hands-on or clinical. This is a role that will require exemplary strength in hiring, recruitment, and people relations. You'll ensure that we have the talent and team culture in place on a local level, own the training and professional development of team members and smooth functioning between departments.

Essential Duties and Responsibilities:

• Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing
• Responsible for the location's financial performance, growth, and profitability.
• Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients
• Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey
• Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients
• Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction
• Overseeing day-to-day operations in the assigned location(s).
• Contributing to our strategic plans, roadmaps, and goals for their assigned market, as well as additional territories that may be identified as potential development
• Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent
• Leading or supporting the recruitment, training, and development of new team members
• Providing after-hours support for partners, prospective and current clients (including evenings and weekends)
• Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues
• Additional duties and responsibilities as assigned

Required Skills, Education, and Certifications:

• Bachelor's Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience
• Five to seven years of leadership experience in health care, elder care, social work, or related industry
• Strong understanding of budget management and financial monitoring
• Demonstrated leadership skills, including goal setting, training, and mentorship
• Proven track record of successfully leading and motivating diverse teams
• Multitasker and critical thinker with strong analytical skills
• Exceptional interpersonal and communication skills, including writing, speaking, and active listening

Physical Requirements:

• Ability to travel to client homes and other locations approximately 25% of the time
• Ability to sit, stand, and walk for prolonged periods of time throughout the workday
• Ability to use standard office equipment

Salary - Competitive Base plus Incentive Plan

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.