Senior Manager Digital Development

POSITION SUMMARY: The Senior Manager Digital Development leads the strategy, development, support, and continuous improvement of customer-facing web and mobile applications to deliver a best-in-class digital experience. The incumbent oversees teams responsible for the organization's digital platforms, partners with stakeholders to solve complex business challenges, and drives technology decisions related to system reliability, support, staffing, and long-term sustainability. The Senior Manager Digital Development also focuses on enhancing application resilience, operational effectiveness, and the overall performance of the digital technology portfolio.

PRINCIPAL RESPONSIBILITIES:

Provides strategic direction for digital technology efforts that improve customer self-service, expand online transaction capabilities, and support enterprise growth. Manages competing priorities, workloads and activities to deliver digital initiatives that meet customer needs, business objectives, and operational scalability requirements. Develops and maintains strong working relationships and partnerships with key business stakeholders. Leads the evolution of customer-facing digital platforms that enable self-service, eCommerce capabilities, and scalable web experiences for a growing customer base. Drives improvements to website and mobile application performance, reliability, usability, and scalability to support increased digital adoption and expanding customer demand. Stays current on software development techniques and recommends improvements in support of application development efforts. Oversees and participates in all phases of the Software Development Life Cycle (SDLC). Plans and manages budgets, forecasts, projects and associated staffing requirements. Promotes reliable, resilient, and high-performing customer-facing digital platforms that support business growth and consistent customer experiences. Develops strong relationships with key vendors providing components of the department's services. Responsible for the hiring, promotion, associate performance evaluation, training, motivation, counseling, and discipline of employees. Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

Experience maintaining a budget for systems, vendors, and departments. Experience with eCommerce platform development, analytics, SEO, content management systems, and identity management capabilities. Experience developing integrated self-service applications, including customer-facing web and mobile applications that connect with downstream CRM and enterprise systems. Experience leading complex, cross-functional digital initiatives from planning through delivery, with accountability for scope, timelines, risks, and stakeholder alignment. Experience applying AI-assisted or AI-driven development practices to improve software delivery, developer productivity, solution design, or product innovation.

MINIMUM QUALIFICATIONS:

Minimum of 5 years of information systems management experience. Minimum of 7 years of experience managing large, high volume, mission critical systems and support teams through all phases of the technology lifecycle from initial deployment through retirement. This is a hybrid role requiring onsite presence in our Phoenix, AZ office. This candidate will be required to work onsite 4-days per week, with the option to work 1-day per week remote. Please note, this position is not sponsorship eligible. Rewarding Compensation and Benefits Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Retirement plan with a generous company match. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers’ expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential to every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. Sustainability Innovation Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

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