Assistant Customer Service Manager

Salary : $130,769.60 - $166,899.20 Annually
Location : Administration Office, 7811 University Ave. La Mesa, CA 91942, CA
Job Type: Full time
Job Number: 2026-00013
Department: Administration
Division: Admin Services Supervisors
Opening Date: 05/28/2026


The Position
OPEN UNTIL FILLED
Any applications received after Sunday, June 14, 2026 ,will only
be considered if the position is not filled.
Lead with Purpose. Grow a Team. Make a Lasting Impact.

We're looking for an experienced, confident leader to join our Administrative Services team as an Assistant Customer Service Manager . If you're someone who takes pride in operational excellence, genuinely enjoys developing people and is energized by finding smarter ways to get things done, this role was built for you.

EXCELLENT SALARY & BENEFITS PACKAGE . Strong leaders don't just support the direction; they help set it. We have built a culture around collaboration, respect, and the belief that when talented people are genuinely supported and empowered to lead, the results speak for themselves. As we grow our Administrative Services team, we are looking for an operationally sharp, decisive leader who is as comfortable developing people as they are driving process improvement and holding a high standard. Our benefits go beyond the basics, offering comprehensive health coverage, professional development programs, and wellness initiatives designed to help our team flourish both personally and professionally. Helix is not just a place to work; it's a place to build something that lasts.
We offer employees:

• Competitive Salary: $130,770 - $166,899/annually
• 100% employee premiums paid for all health benefits
• Annual Merit Increases. Full-time employees are eligible for 5% merit increases on an annual basis until they reach the top of their pay range.
• CalPERS membership
• Deferred Compensation. Up to $3,500 matching on 457 plans
• 24 annual days of accrued leave (Increases to 29 after 5 years of service, max 37 annual days of accrued leave)
• Educational Reimbursement of up to $4,000 annually for qualifying coursework after one year of employment
• 12 paid holidays per year including 2 floating holidays

Overview of Responsibilities
What You'll Own

• Day-to-day leadership of customer service operations, including direct supervision of the Customer Service Supervisor and Customer Service Specialists
• Advanced technical proficiency in our utility billing systems, with the ability to step in and perform core functions as needed to keep operations running smoothly
• Accuracy, integrity and timeliness of billing, accounts receivable, and payment processing
• Performance management of assigned staff to include coaching, developing, recognizing strong work and addressing performance concerns with fairness and consistency
• Identification and implementation of process improvements and efficiencies that elevate service quality and operational performance
• Resolution of complex billing disputes and sensitive customer issues, handled professionally and in alignment with District policy

Our Ideal Candidate

A decisive leader who earns trust through competence and consistency and knows how to bring a team along through change. Announces new direction by communicating it clearly, following through and keeping people focused on what matters. Someone who is equally comfortable coaching an employee through a tough moment as they are making a call and standing behind it.

We'd love to hear from you if you:

• Have a proven track record of leading teams, building accountability, and driving results
• Possess strong process and analytical instincts
• See inefficiency and start solving
• Lead through change with professionalism, transparency and composure
• Are experienced in managing performance, having honest conversations and supporting staff growth
• Can demonstrate proficiency (or the ability to quickly develop it) in utility billing, customer information systems, or similar platforms
• Approach collaboration genuinely while remaining confident when it's time to make decisions and move forward

We believe that excellent service starts from within. We value those who listen, anticipate, adapt, and respond to the community we serve and to each other. As Assistant Customer Service Manager, you'll be a champion of that value, modeling it in every interaction and building a team culture where it's not just expected, but embedded in how we work every day.

Qualifications
Training and experience substantially equivalent to graduation from a four-year college or university with major coursework in business or public administration or a closely related field; and a minimum of six years of progressively responsible experience in a customer service, billing or collections environment, preferably in a public agency or utility setting, including at least three years of supervisory or management-level experience.

Experience performing and overseeing billing functions is highly desirable.

Application Process
To be considered for the Assistant Customer Service Manager, please select the APPLY button to complete the online application and supplemental questionnaire. Resumes are not accepted in lieu of an online application. For a complete list of job responsibilities, please visit our


Recruitment Steps:

Submit Application
Skills Exercise
1st Interview
Final Interview
Helix Water District offers a comprehensive benefit package for our regular full time employees including medical, dental, vision, life insurance and paid time off.


Temporary full time employees receive medical, dental, vision and retirement benefits only.


For a more detailed overview of our benefit summary, please visit
01


Instructions for completing the supplemental questionnaire: Responses to the questions below will be used to determine your eligibility to advance in the recruitment. Please do not type "see resume" or "see application." Be advised you will be "timed out" of this page after 30 minutes. Please save your work continuously.I understand the guidelines above.

• Yes
• No

02


Do you possess a bachelor's degree with major coursework in business or public administration or a closely related field? If yes, please describe any relevant completed coursework. If you do not possess a bachelor's degree, please describe any training and/or experience that may be substantially equivalent. If you do not have a degree nor substantially equivalent training or experience, please indicate "N/A" for not applicable in the box below.
03


Do you have a minimum of six years of progressively responsible experience in a customer service, billing or collections environment, preferably in a public agency or utility setting? Please do not type "see resume" or "see application". If you do not have experience, please indicate "N/A" for not applicable in the box below.
04


Do you have at least three years of supervisory or management-level experience? Please do not type "see resume" or "see application". If you do not have experience, please indicate "N/A" for not applicable in the box below.
05


Describe your experience leading a customer service or operations team, including the size and scope of teams you have led, the types of functions you oversaw, and how you have typically approached building accountability and setting expectations. If you do not have experience, please indicate "N/A" for not applicable in the box below.
06


Describe your experience with billing, accounts receivable, or similar financial operations, including the systems or platforms you have worked with, your level of involvement in day-to-day functions, and how you have ensured accuracy and integrity in those processes. If you do not have experience, please indicate "N/A" for not applicable in the box below.
07


Describe your experience with process improvement and operational change, including how you have typically identified opportunities, approached implementation, and brought your team along through transitions. If you do not have experience, please indicate "N/A" for not applicable in the box below.
08


Describe your experience managing employee performance, including how you have generally approached setting expectations, delivering feedback, and addressing performance concerns when they arise. If you do not have experience, please indicate "N/A" for not applicable in the box below.
09


Describe your experience working collaboratively with HR, senior leadership, or other departments, including how you have typically approached building those relationships and ensuring alignment when navigating complex operational or personnel matters. If you do not have experience, please indicate "N/A" for not applicable in the box below.
10


Why are you interested in the Assistant Customer Service Manager position with Helix Water District?
Required Question