Strategic Customer Success Manager

Owning the day-to-day health and growth of strategic customer relationships, the full-time Strategic Customer Success Manager will coordinate the launch and ongoing operation of customer verticals while ensuring alignment and resource availability, working remotely or in a hybrid environment. Key responsibilities Serve as the primary day-to-day point of contact for customer stakeholders, building trusted relationships across their business and operational teams Coordinate the launch and ongoing operation of strategic customer verticals, ensuring alignment and resources are in place to meet timelines Monitor partnership KPIs and operational metrics, preparing and leading business reviews and status updates for customers and internal leadership Required qualifications 5+ years in customer success, partner/account management, program management, or client-facing delivery roles, ideally within logistics, supply chain, SaaS, or enterprise technology Proven track record managing complex enterprise relationships and maintaining multiple work streams simultaneously Strong cross-functional coordination skills, capable of driving alignment across product, operations, and engineering teams Excellent communication and stakeholder management skills, with the ability to engage with senior partners Comfort with data and technology, able to track KPIs and interpret operational metrics effectively