Customer Service Representative

Customer Service Representative

Pay Rate: $20.00/hour

Position Type: Contract (6 Months)

Schedule: Monday-Friday, 7:30 AM-4:00 PM or 8:00 AM-4:30 PM

Work Environment: On-Site

About the Opportunity

A growing retail and service organization is seeking a Customer Service Representative to support customers by coordinating service requests and scheduling appointments. This role is a great fit for individuals who enjoy helping customers, managing multiple tasks, and working in a fast-paced team environment.

The Customer Service Representative will serve as the first point of contact for customers seeking service support. This position involves handling inbound calls, troubleshooting basic issues, scheduling service appointments, and documenting customer interactions in a CRM system.

Key Responsibilities

• Answer inbound customer calls regarding service-related inquiries.
• Gather information and identify customer issues through effective questioning and troubleshooting.
• Schedule appointments for field service technicians.
• Accurately document customer interactions and service requests within a CRM system.
• Maintain professionalism and a positive attitude during all customer interactions.
• Handle approximately 50 inbound calls per day during peak season.
• Perform basic administrative and clerical tasks.
• Assist with simple invoicing and data entry using Excel.
• Collaborate with internal team members to ensure customer needs are met efficiently.
• Maintain accurate records and provide timely follow-up when necessary.

Required Qualifications

• Strong verbal and written communication skills.
• Professional and positive phone presence.
• Typing speed of 40+ WPM.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Dependable, punctual, and team-oriented.
• Basic computer proficiency, including Microsoft Excel.

Preferred Qualifications

• Previous customer service experience.
• Experience in retail, hospitality, restaurant service, scheduling, or call center environments.
• Experience working with CRM systems.
• Administrative or clerical experience.

What You'll Gain

• Opportunity to build customer service and scheduling experience.
• Supportive team environment with hands-on training.
• Exposure to customer operations and service coordination.
• Consistent weekday schedule.
• Potential opportunity for long-term employment based on performance and business needs.

Work Environment

• Professional office environment connected to a retail showroom.
• Business casual dress code.
• Collaborative customer service team environment.
• Dedicated service support division focused on scheduling and customer assistance.
• Busy and engaging atmosphere during peak seasonal periods.

If you're looking for a customer-focused role where you can utilize your communication and organizational skills while supporting customers and coordinating service appointments, we'd love to hear from you. Apply today!