Automotive Service Advisor / Writer

Overview DARCARS of Tenafly is now seeking Automotive Service Advisor / Writer . As the Automotive Service Advisor / Writer , you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention. Responsibilities Greet customers in a timely, friendly manner and obtain pertinent vehicle information Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications Generate and provide customers with a complete and accurate estimate of repair orders Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI Follow the manufacturer’s warranty guidelines and procedures Conduct business with high integrity that maintains the manufacturer CSI and DARCARS specified goals Comply with all federal, state and local laws, and company policy, regarding the safeguarding of all customer, company and manufacturer information, as well as customers vehicle and property Must be able to manage in a fast paced work environment with limited supervision Must have great customer service, phone and computer skills Previous automotive Service Advisor experience preferred Must be a minimum of eighteen years of age Must have a valid driver's license Must be able to pass pre-employment screening (background) Qualifications Minimum age 18; valid driver's license Ability to pass pre-employment screening (background) Strong customer service, phone and computer skills Experience as an Automotive Service Advisor preferred Benefits Competitive pay and opportunities for bonus Comprehensive Benefits Plan including 401k PTO and Paid Holidays Employee discounts on vehicle purchases, parts and service repairs Opportunities to join community service initiatives We are an equal opportunity employer and a drug-free workplace. Employment is at-will and subject to dealership rules and regulations.

• indeedmedium
• J-18808-Ljbffr Darcars