Patient Service Specialist

Job Details Department: 09120 AHNMG Administration: 770 Hemlock St - General Administration Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Friday 8:00 am - 5:00 pm Pay Range: $20.80 - $31.20 Education & Experience: High school diploma or GED equivalent required. Experience in a healthcare setting or as a Unit Secretary preferred. Essential Functions Reviews and documents patient identification, and places armbands on patients arriving for care. Uses effective communication skills when interacting with patients, visitors, co‑workers, management, and physicians. Maintains compliance with HIPAA regulations, CMS regulation and Medicare/Medicaid regulations as they pertain to the registration process and information flow. Provides continuity in departmental operations. Refs patients to PFRS (Patient Financial Resource Services) when necessary. Recommends patients to Drug List Techs for medication updates before surgery as needed. Provides age/developmental appropriate skills for specific age groups when assisting families, patients and visitors. Assists departmental staff in providing a caring compassionate environment. Skills & Qualifications Excellent oral, written, and interpersonal communication skills. Customer service orientation. Knowledge of medical terminology. Ability to use WakeOne. Organized and ability to work as a team member. Work Environment Clean, well‑lit, comfortable environment with many interruptions and occasional pressure due to multiple calls and inquiries. Exposure to patient elements and moderate noise level. Physical Requirements Activities: standing, walking, sitting, bending, reaching with arms, finger and hand dexterity, talking, hearing, seeing. Lifting up to 20 lbs, 50 lbs and 100 lbs. Benefits Base compensation listed within the listed pay range based on qualifications, skills, relevant experience, and/or training. Premium pay such as shift, on call, and more based on job. Incentive pay for select positions. Opportunity for annual increases based on performance. Paid Time Off programs. Health and welfare benefits such as medical, dental, vision, life, and short- and long-term disability. Flexible Spending Accounts for eligible health care and dependent care expenses. Family benefits such as adoption assistance and paid parental leave. Defined contribution retirement plans with employer match and other financial wellness programs. Educational Assistance Program. Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary). Please ask a recruiter for more information during an interview. Responsible for performing registration, clerical duties, reception, and other designated activities for department. #J-18808-Ljbffr